Dealing With Problem Employees: How to Manage Performance & Personal Issues in the Workplace

Description

Manage employee problems, legally and effectively Every workplace has occasional problems with employees. This book is packed with the legal and practical information you need to handle all kinds of issues―from small corrective actions to major problems that put your company at risk. It provides proven techniques―and immediate solutions. Find out how to quickly and legally: investigate problems and complaints lay the groundwork for termination handle severances and references prevent discrimination and other types of lawsuits avoid hiring problem employees in the future stop bullying and harassment, and create policies for remote employees. The 11th edition is completely updated to reflect the latest employment laws in every state. It provides sample policies, forms, and checklists to help you at every step. With Downloadable Forms Download an employee discipline policy, performance evaluation form, termination checklist, more details inside. Cover Title Page Table of Contents Introduction The High Cost of Problem Employees How This Book Can Help Who Should Use This Book Who Should Not Use This Book 1: What’s Your Problem? Performance or Productivity Problems Interpersonal Problems Insubordination Excessive Absenteeism Drugs and Alcohol Theft and Dishonesty Violence When Technology Is the Problem 2: Employment Law Basics Employment at Will Employment Contracts Breaches of Good Faith and Fair Dealing Violations of Public Policy and Retaliation Discrimination Unfair Labor Practices 3: Performance Evaluations The Benefits of an Evaluation System Step 1: Create Performance Objectives Step 2: Observe and Document Employee Performance Step 3: Conduct Interim Meetings to Discuss Progress and Problems Step 4: Conduct the Year-End Evaluation 4: Progressive Discipline The Benefits of Progressive Discipline The Steps of Progressive Discipline How Progressive Discipline Works Guidelines for Avoiding Legal Trouble Sample Progressive Discipline Policy 5: Complaints and Investigations When Investigation Is Necessary Complaint Policies and Procedures Preparing to Investigate Conducting Interviews Written and Physical Evidence Employees’ Rights to Privacy Making the Decision 6: Dispute Resolution Programs Types of Alternative Dispute Resolution Which Procedures Are Right for Your Company? Tips for Creating an Effective Program 7: Making the Decision to Fire Is It Time to Consider Firing? Making the Decision to Fire: An Employer’s Checklist 8: Planning for the Aftermath Legal Constraints on What You Say What to Tell Coworkers What to Tell Reference Seekers Continuing Health Insurance Unemployment Compensation Written Explanations of the Termination 9: Severance and Releases Are You Obligated to Pay Severance? Should You Pay Severance? Should You Ask for a Release? What Should You Offer? Preparing a Release Agreements to Protect Your Business 10: How to Fire The Termination Meeting The Exit Interview 11: Looking Forward Improve Your Hiring Process Workplace Policies 12: Researching the Law and Hiring a Lawyer When to Hire a Lawyer How to Find a Good Lawyer Legal Fees Working With Your Lawyer Firing a Lawyer Doing Your Own Legal Research Appendix A: Using the Downloadable Forms Editing RTFs List of Forms Appendix B: State and Federal Laws Federal Agencies That Enforce Workplace Laws Federal Fair Employment Laws State Laws Prohibiting Discrimination in Employment State OSHA Laws and Offices Index Book Registration & Updates