ENGLISH

Measuring and Improving Productivity in Services: Issues, Strategies and Challenges

By Faridah Djellal , Faiz Gallouj

Book information

Publisher
Edward Elgar Publishing
Year
2009
ISBN
9781847202697, 1847202691
LCC
HD9980.5 .D54 2008
Open Library ID
OL23217726M
Language
english
Format
PDF
Filesize
9 MB (9206737 bytes)
Series
Services, Economy and Innovation
Pages
261\261
Topic
Business
Library
avaxhome.ws
Time added
2010-05-31 15:29:46

Description

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of services specificities on the concept of productivity and reviews the attempts to measure it. The second part is devoted to the main determinants of productivity growth and the strategies to increase productivity in service firms and organisations.

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2010 · PDF