Idealized Design: Creating an Organization's Future

Description

Cover CONTENTS FOREWORD PREFACE INTRODUCTION: THE BIRTH OF AN IDEA PART I: IDEALIZED DESIGN: THE BASICS CHAPTER 1 THE STAGES OF IDEALIZED DESIGN The Evolution of Idealized Design The Process of Idealized Design Constraints and Requirement Anticipating the Future Effects of Idealized Design Idealized Design at General Motors Summary CHAPTER 2 ORGANIZING THE PROCESS Who Should Be Involved? Frequency and Duration of Design Sessions Facilitators Recording the Sessions Procedural Rules Constrained and Unconstrained Designs Consensus Design Conference Facilities and Equipment Summary CHAPTER 3 PREPARING FOR AN IDEALIZED DESIGN PROCESS Formulating the Mess Preparing a Mission Statement Specifying the Properties Desired in the Design Summary PART II: IDEALIZED DESIGN: APPLICATIONS—THE PROCESS IN ACTION CHAPTER 4 BUSINESS ENTERPRISES Common Content of Designs Repetitive Design Features A Supermarket Chain at the Crossroads Summary CHAPTER 5 NOT-FOR-PROFIT AND GOVERNMENT ORGANIZATIONS An Opera School Reinvents Itself Visiting Nurses Face a Financial Crisis Reorganizing Communications in the White House Summary CHAPTER 6 PROCESS IMPROVEMENT Internal Markets Transform Internal Monopolies Opening a Company’s Computing Services to Competition Solving the Perennial Problem of Transfer Pricing Transforming a Procurement Process Facilitating a Joint Venture Summary CHAPTER 7 PROBLEM DISSOLVING The Four Ways of Treating Problems Ending Labor Violence on City Buses Improving Productivity at Coated Papers Preserving an Organization That Preserves Life Issuing Licenses in Mexico City Summary CHAPTER 8 FACILITIES AND SITES DESIGN Improving Sales by Improving the Layout of a Store Improving the Quality of Air Travel Summary CHAPTER 9 TAKE THE PLUNGE Overcoming Today’s Crisis Making a Good Organization Better Making Work More Satisfying Overcoming Obstacles to Idealized Design Summary PART III: IDEALIZED DESIGN: NO LIMIT—APPLICATIONS TO WORLD CHALLENGES CHAPTER 10 THE URBAN CHALLENGE An Urban Automobile A Redesign of Paris and Beyond CHAPTER 11 THE HEALTH-CARE CHALLENGE A National Health-Care System A Health-Care Mall CHAPTER 12 THE CHALLENGE TO GOVERNMENT A National Election System A New United Nations A Response to Terrorism PART IV: COMPLETE IDEALIZED DESIGNS CHAPTER 13 ENERGETICS (BUSINESS ENTERPRISE) Introduction The Internal Economy Organizational Structure Organizational Learning and Adaptation Human Resources Development CHAPTER 14 ACADEMY OF VOCAL ARTS (NOT-FOR-PROFIT) Introduction The Organization Involved The Planning Process The Application What Has Been Done Results Impact Assessment Conclusion References CHAPTER 15 WHITE HOUSE COMMUNICATIONS AGENCY (GOVERNMENT) Introduction Meet WHCA Setting the Stage Enter the Change Agent Understanding the Culture Key Cultural Influences Getting Started Changing the System Organizational Redesign Board Structure and Participation Results Other Changes Managing Fear Role of Leader Holding the Gains Further Study Note References ENDNOTES ANNOTATED BIBLIOGRAPHY INDEX A B C D E F G H I J–K–L M N O P Q–R S T U V W–Z