ENGLISH

Smiling down the Line : Info-Service Work in the Global Economy

By Bob Russell

Book information

Publisher
University of Toronto Press
Year
2009
ISBN
9781442697850, 9781442609815
Language
english
Format
PDF
Filesize
2 MB (1888775 bytes)
Edition
1
Pages
345\345
Time added
2023-08-17 14:12:30

Description

Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.

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2010 · PDF