ISO 9000:2005 Quality management systems — Fundamentals and vocabulary

Description

This standard has been revised by ISO 9000:2015 ISO 9000:2005 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms. It is applicable to the following: organizations seeking advantage through the implementation of a quality management system; organizations seeking confidence from their suppliers that their product requirements will be satisfied; users of the products; those concerned with a mutual understanding of the terminology used in quality management (e.g. suppliers, customers, regulators); those internal or external to the organization who assess the quality management system or audit it for conformity with the requirements of ISO 9001 (e.g. auditors, regulators, certification/registration bodies); those internal or external to the organization who give advice or training on the quality management system appropriate to that organization; developers of related standards. Cover Contents Foreword Introduction 0.1 General 0.2 Quality management principles 1 Scope 2 Fundamentals of quality management systems 2.1 Rationale for quality management systems 2.2 Requirements for quality management systems and requirements for products 2.3 Quality management systems approach 2.4 The process approach 2.5 Quality policy and quality objectives 2.6 Role of top management within the quality management system 2.7 Documentation 2.8 Evaluating quality management systems 2.9 Continual improvement 2.10 Role of statistical techniques 2.11 Quality management systems and other management system focuses 2.12 Relationship between quality management systems and excellence models 3 Terms and definitions 3.1 Terms relating to quality 3.2 Terms relating to management 3.3 Terms relating to organization 3.4 Terms relating to process and product 3.5 Terms relating to characteristics 3.6 Terms relating to conformity 3.7 Terms relating to documentation 3.8 Terms relating to examination 3.9 Terms relating to audit 3.10 Terms relating to quality management or measurement processes Annex A (informative) Methodology used in the development of the vocabulary A.1 Introduction A.2 Content of a vocabulary entry and the substitution rule A.3 Concept relationships and their graphical representation A.3.1 General A.3.2 Generic relation A.3.3 Partitive relation A.3.4 Associative relation A.4 Concept diagrams Bibliography Alphabetical index