ENGLISH

Customer Service Training 101: Quick and Easy Techniques That Get Great Results

By Renee Evenson

Book information

Publisher
AMACOM
Year
2005
ISBN
0814472907, 9780814472903
Open Library ID
OL8043340M
Language
english
Format
PDF
Filesize
655 kB (670341 bytes)
Edition
1
Pages
222\222
Scanned
yes
Time added
2011-08-31 04:54:40

Description

Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.

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