Workplace bullying

Description

Full Title Copyright Preface Acknowledgements Table of Cases Table of Statutes Table of Contents PART I WORKPLACE BULLYING Introduction Chapter 1 Workplace Bullying Definitional Issues What is Workplace Bullying? Direct or Indirect Bullying Direct bullying Indirect bullying Conclusion What is not Workplace Bullying? Chapter 2 Legal Risk Introduction Work health and safety laws Workers’ compensation Criminal law Anti-discrimination law Fair Work Act 2009 Preliminary matters under the anti-bullying provisions Determining whether a worker has been bullied at work ‘Reasonable management action’ exception Bullying ‘at work’ Interaction with WHS Laws Remedies Dismissing employees who engage in bullying conduct Conclusion Chapter 3 The Mechanism of Bullying Introduction Barriers to understanding psychological injury Managing complexity Culture and attitude Entrapment Unconscious bias The healthy self at work: how it should be Basic trust and fundamental assumptions The development of a sense of self The human conceptual system The traumatic impact of bullying Shame and humiliation tactics Tribal tactics Undermining tactics Bullying tactics and depth of psychological injury The impact of direct, overt bullying tactics Indirect, covert and serial bullying Explicit and direct bullying A case of predominantly indirect covert bullying A borderline bullying scenario Summary Chapter 4 Personality, Motivations and Strategies Introduction Motivations and objectives of bullying The intent to harm Behavioural choice and interpersonal responsibility Is there deliberate intent to harm? Personalities and bullying in the workplace The Dark Triad Narcissism: Its traits and attributes Narcissistic motivation and strategies The machiavellian personality The subclinical psychopathic personality Personality profiles of targets The sense of coherence: Is it a protective factor in targets of bullying? Tips for dealing with bullying personalities General caution when working with individuals Group conflict and mobbing Tips for managing group conflict and mobbing Chapter 5 Contexts, Causes and Consequences Introduction The broader context and global companies Internal organisational factors Organisational coherence and the psychosocial safety climate Ethical leadership The impact of work characteristics Autonomy and roles in teams at work The interaction of personality, structures and processes Protecting oneself as a leader Personality, motivations and pathways to bullying Machiavellian personalities Narcissistic personalities Subclinical psychopathic personalities Everyday sadism Mobbing Consequences of bullying Consequences for the individual Consequences for the culture Consequences for the organisation Summary Chapter 6 Managing Bullying Introduction Receiving a Complaint Commencing an Investigation: Preliminary issues Internal or external? The purpose of an investigation Conducting an investigation Confidentiality Speed Accuracy Taking evidence Avoiding bias Emails, text messages and social media Workers’ compensation, stress, sick leave and bullying Commencing sick leave after making bullying allegation Bullying and medical evidence Bullying and workers’ compensation Handling stress leave Proactively eliminating bullying Chapter 7 Intervention and Prevention Introduction Example of an organisation’s response to unethical behaviour Reactive interventions with individuals following a complaint Intervention for the target Intervention for the person who bullies Prevention at the organisational level Useful books on prevention of bullying Assessment tools for psychosocial risk management Planning the interventions The psychosocial safety climate hierarchy of control General considerations on organisational preventions Assessing the facts Finding the links and the structural and cultural gaps The role of managers Managing Individuals: The Dark Triad Recruitment and the Dark Triad Psychological contract and the Dark Triad Managing high levels of narcissism Recruitment and management of narcissism Managing high machiavellians Managing successful sub-clinical psychopaths Summary Chapter 8 Role of the Fair Work Commission What is the FWC? Jurisdiction of the FWC Processes of the FWC Conciliation conferences Hearings Confidentiality orders Three parties, one dispute Possible Outcomes Before orders can be made Orders Dismissal of application Contravening orders Costs order Appeal process PART II USEFUL DOCUMENTS Legislation Resources Forms Index