Be Quiet, Be Heard: The Paradox of Persuasion
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Description
Our impact, our influence, and our legacy are defined by how we communicate through a universe of potentially deadlocked moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. This groundbreaking book offers a sustainable alternative: concrete, tangible skills for a wide range of communication challenges that organizations and individuals face. Based on 35 years of international award-winning research, it presents pragmatic models, including how to raise delicate issues, to convince without being overbearing, and to constructively resolve conflict. This refreshingly clear approach features flexible guidelines and progressive steps to develop and sustain strong positive relationships-and, when necessary, to repair damaged ones. The book features real world examples that offer glimpses of high-functioning organizations and people-all in one wise, funny, accessible package. Book jacket. Title Copyright Dedication Table of Contents Introduction: What Do You Mean, Be Quiet? Chapter 1—Creatures of Habit Chapter 2—That’s Not What I Said…. Or Is It? The Hidden Dimension of Communication Chapter 3—Is That What Really Happened? The Perception-Reality Gap Chapter 4—Good News and Bad: Courting Conflict and Criticism Chapter 5—Who Woke the Dogs Up? Raising Delicate Issues Chapter 6—Gratitude: Unleashing the Power of Encouragement Chapter 7—Hardwiring Teamwork: The Power of Collaboration Chapter 8—Using the Juice: Public Speaking and the Motor of Anxiety Chapter 9—It’s All About the Audience: Delivering Persuasive Messages Chapter 10—Toward a Culture of Communication Notes
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