ENGLISH

Customer Service: A Practical Approach

By Elaine K. Harris

Book information

Publisher
Pearson
Year
2012
ISBN
013274239X, 9780132742399
Language
english
Format
PDF
Filesize
1 MB (1468591 bytes)
Edition
6
Pages
192\192
Time added
2017-09-21 14:15:28
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Description

The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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