ENGLISH

e-Government and Employment Services: A Case Study in Effectiveness

By Maria Grazia Fugini , Piercarlo Maggiolini , Ramon Salvador Valles (auth.)

Book information

Publisher
Springer International Publishing
Year
2014
ISBN
978-3-319-02029-7, 978-3-319-02030-3
DOI
10.1007/978-3-319-02030-3
Language
english
Format
PDF
Filesize
4 MB (3889330 bytes)
Series
SpringerBriefs in Applied Sciences and Technology : PoliMI SpringerBriefs
Edition
1
Pages
95\102
Time added
2015-02-17 02:00:00
Computer Appl. in Social and Behavioral Sciences;

Description

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d’Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed. In addition, the extent to which each system has been a driver of employment within its region and country is evaluated in relation to the impact of the industrial and commercial background. Readers will gain a deeper understanding of the main factors that might influence the effectiveness of e-Government and appreciate how the use of information and communication technology (ICT) may appear to improve the execution of government functions yet not achieve a true increase in effectiveness.

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