Executive Guide to Improvement and Change

Description

There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? This book is designed to help managers and executives understand the many different approaches to organizational change and improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods. The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The book covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership. Content: Front Matter • Introduction: Notes to the Reader • Preface • Table of Contents •Part I. Initiating Change 1. The Challenge of Successful and Sustainable Organizational Change 2. Problem Solving and Decision Making for Continuous Improvement 3. Quality Costs 4. Supply Chain Management •Part II. Paths to Implementation 5. Corporate Planning Models 6. Core Process Redesign and Management 7. Using Teams to Achieve Organizational Improvement 8. The Management and Utilization of External Resources in the Workplace 9. Quality Management Systems 10. Environmental Management Systems 11. Lean Enterprise •Part III. Measuring and Evaluating Improvement 12. Customer Satisfaction as a Driver for Improvement and Change 13. Performance Enhancement through Management Audits 14. Measurement - The Balanced Scorecard 15. Six Sigma 16. How to Get Results: Setting Goals and Hitting Targets •Part IV. Appendixes Appendices • About the Authors Index