Communicating for results: a guide for business and the professions

Description

A basic overview of the concepts and techniques needed to communicate successfully in today's business world. Covering topics from organizational theory to culturally aware interpersonal communication obstacles and strategies for critical listening, this text provides the skills to gain a competitive edge. Included in the text are links to online video clips of common professional scenarios to help apply the concepts to real world scenarios. 1. The Communication Process: An Introduction. 2. Organizational Communication. 3. Improving Interpersonal Relationships. 4. Effective Listening. 5. Nonverbal Communication. 6. Overcoming Obstacles to Communication in Organizations. 7. Basic Information for Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation and Leadership in Teams. 11. Informative Presentations. 12. Researching, Supporting, and Delivering Your Ideas. 13. Professional Visual Aids. 14. Persuasive Presentations: Individual or Team.