International Management Managing Across Borders and Cultures, Text and Cases 10th Edition

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Front Cover Title Page Copyright Page Dedication Brief Contents Contents Preface Part 1 The Global Manager’s Environment Chapter 1 Assessing the Environment Opening Profile: Small Businesses Steel Themselvesfor No-Deal after Brexit The Global Business Environment Globalization Global Trends Globalization and Emerging Markets Backlash against Globalization Effects of Institutions on Global Trade Effects of Globalization on Corporations Small and Medium-Sized Enterprises (SMEs) The Globalization of Human Capital Regional Trading Blocs Under the Lens: South-East Asia Wakes Up to Power of Corporate Competition Comparative Management in Focus: China Loses Its Allure Other Regions in the World The Global Manager’s Role The Political and Economic Environment Political Risk Political Risk Assessment Managing Political Risk Managing Terrorism Risk Economic Risk The Legal Environment Contract Law Other Regulatory Issues The Technological Environment The Globalization of Information Technology Management in Action: Google to Set Up German Team to Tackle Privacy and Safety Issues Global E-Business Developing Skills to Enhance Your Career Communication Critical Thinking Collaboration Knowledge Application/Analysis Business Ethics/Social Responsibility Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: Harley-Davidson Sees $120m Hit from Tariffs This Year Endnotes Chapter 2 Managing Interdependence Opening Profile: Samsung Finally Apologises to ItsWorkers around the World Struck Down by Disease The Social Responsibility of MNCs CSR: Global Consensus or Regional Variation? From CSR to Shared Value? Under the Lens: Speciality Products, Support, and Shared Value are Key to Success: India MNC Responsibility toward Human Rights Comparative Management in Focus: Doing Business in China—Censorship, Human Rights, and the Challenge for Multinationals Management in Action: “Impact Beyond Numbers”—GoodWeave’s Global Solution to Child Labor Ethics in Global Management Bribery Under the Lens: SAP Alerts US to South Africa Kickback Allegations Ethics in Uses of Technology Making the Right Decision Under the Lens: Volkswagen under the Spotlight Managing Interdependence Foreign Subsidiaries in the United States Managing Subsidiary–Host Country Interdependence Managing Environmental Interdependence and Sustainability Implementing Sustainability Strategies Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: Facebook Faces Fresh Probe After Photo Leak Endnotes Comprehensive Cases Case 1: Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the Way? Case 2: ‘Enrich Not Exploit’: Can New CSR Strategy Help Body Shop Regain Glory? Part 2 The Cultural Context of Global Management Chapter 3 Understanding the Role of Culture Opening Profile: Social Media Bring Changesto Saudi Arabian Culture Culture and Its Effects on Organizations Societal Culture Organizational Culture Culture’s Effects on Management Influences on National Culture Under the Lens: Religion and the Workplace Cultural Value Dimensions Project GLOBE Cultural Dimensions Cultural Clusters Hofstede’s Value Dimensions Trompenaars’s Value Dimensions Consequence or Cause? Critical Operational Value Differences The Internet and Culture Under the Lens: Seoul Fights Back against Workaholic Culture: Labour Law Management in Action: A Cultural Revolution Is Changing India, One Open-Plan Office at a Time: Office Life Modernisation Developing Cultural Profiles Comparative Management in Focus: Profiles in Culture—Japan, Germany, Latin America Culture and Management Styles around the World Under the Lens: Doing Business in Brazil—Language, Culture, Customs, and Etiquette Saudi Arabia Chinese Family Small Businesses Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercises Case Study: An Australian Manager in an American Company Endnotes Chapter 4 Communicating Across Cultures Opening Profile: The Impact of Social Mediaon Global Business The Communication Process Cultural Noise in the Communication Process The Culture–Communication Link Trust in Communication Trust in the Digital Age The GLOBE Project Cultural Variables in the Communication Process Under the Lens: Communicating in India—Language, Culture, Customs, and Etiquette Second Language Use Under the Lens: Native English Speakers Must Learn How They Come Across Nonverbal Communication Under the Lens: Communicating Italian Style Context Management in Action: A Guide to (Mis)communication Comparative Management in Focus: Communicating with Arabs Communication Channels Information Technology: Going Global and Acting Local Managing Cross-Cultural Communication Developing Cultural Sensitivity Careful Encoding Selective Transmission Careful Decoding of Feedback Follow-Up Actions Conclusion Summary of Key Points Discussion Questions Application Exercises Case Study: Italy’s D & G in China: Fashion Show Canceled in Shanghai Following Scandal Endnotes Chapter 5 Cross-Cultural Negotiation and Decision Making Opening Profile: Hitachi Looks for Deal with ABB on Power Grids Business Negotiation The Negotiation Process Stage One: Preparation Negotiating Teams Variables in the Negotiation Process Stage Two: Relationship Building Nontask Sounding Stage Three: Exchanging Task-Related Information Stage Four: Persuasion Stage Five: Concessions and Agreement Understanding Negotiation Styles Successful Negotiators around the World Comparing Profiles Managing Negotiation Dealing with Translators Using the Internet to Support Negotiations Managing Conflict Resolution Comparative Management in Focus: Negotiating with the Chinese Context in Negotiations Decision Making The Influence of Culture on Decision Making Under the Lens: Ryanair Secures UK Licence in Preparation for No-Deal Brexit Management in Action: Spotify’s Plan to Beat Apple: Sign the Rest of the World Approaches to Decision Making Comparative Management in Focus: Decision Making in Japanese Companies Conclusion Summary of Key Points Discussion Questions Experiential Exercises: Multicultural Negotiations Case Study: India’s Ecommerce Crackdown Upends Big Foreign Players Endnotes Comprehensive Cases Case 3: Cross-Cultural Challenges for a Singaporean Expatriate in Zurich Case 4: Anuj Pathak Returns to India Part 3 Formulating and Implementing Strategy for International and Global Operations Chapter 6 Formulating Strategy Opening Profile: Why Ford Is Stalling in China while Toyota Succeeds Reasons for Going International Reactive Reasons Management in Action: Why Dyson Is Shifting Its HQ to Singapore Proactive Reasons Comparative Management in Focus: Global Companies Take Advantage of Growth Opportunities in Africa Challenges When Going International Strategic Formulation Process Steps in Developing Strategies Step 1. Establish Mission and Objectives Step 2. Assess External Environment Competitive Analysis Porter’s Five Forces Industry-Based Model Step 3. Analyze Internal Factors Step 4. Evaluate Global and International Strategic Alternatives Approaches to World Markets Transnational Strategies Using E-Business for Global Expansion Step 5. Evaluate Entry Strategy Alternatives Strategic Planning for Emerging Markets Management in Action: Strategic Planning for Emerging Markets Under the Lens: Revolut’s Russian Founder Stirs Up Lithuania’s Fintech Debate Step 6. Decide on Strategy Timing Entry and Scheduling Expansions Foreign Direct Investment Decisions under High Uncertainty The Influence of Culture on Strategic Choices Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: How UK Businesses Are Planning—or Not—for a No-Deal Brexit Endnotes Chapter 7 Implementing Strategy Opening Profile: Alibaba to Set Up Online Retail Service in Russia Strategic Alliances Joint Ventures Non-equity Strategic Alliances Global Strategic Alliances Global and Cross-Border Alliances: Motivations and Benefits Challenges in Implementing Global Alliances Implementing Alliances between SMEs and MNCs Guidelines for Successful Alliances Implementing Strategy Comparative Management in Focus: Joint Ventures in the Russian Federation Implementing Strategies for SMEs Under the Lens: Breaking Down Barriers for Small or Medium-Sized Enterprises (SMEs) Implementing a Global Sourcing Strategy: From Offshoring to Next-Shoring? Under the Lens: Ford to Use Blockchain in Pilot to Trace Cobalt Mined in Congo Implementing Strategies for Emerging Economy Firms Management in Action: Infosys’s Path from Emerging Start-up to Emerging MNC Managing the Firm’s Performance in International Joint Ventures Knowledge Management in IJVs Government Influences on Strategic Implementation Cultural Influences on Strategic Implementation E-Commerce Impact on Strategy Implementation Conclusion Summary of Key Points Discussion Questions Application Exercise Case Study: IKEA Finally Opens in India, Minus the Meatballs Endnotes Chapter 8 Organization Structure and Control Systems Opening Profile: Citi Sets Post-Brexit Frankfurt Trading Hub in Motion Organizational Structure Evolution and Change in Mnc Organizational Structures Integrated Global Structures Management in Action: Volkswagen Makes Sweeping Changes to Management and Structure Organizing for Globalization Dual Headquarters Under the Lens: Unilever Backs Down on Plan to Move Headquarters From UK Organizing to Be Global, Act Local Under the Lens: Yum China Battles McDonald’s in China Emergent Structural Forms Teams as a Global–Local Structure Comparative Management in Focus: Changing Organizational Structures of Emerging Market Companies Business Groups Organizational Structure in the Digital Economy Platform-based Teaming Centralization and Decentralization Changing Role of the Headquarters Digital Organizational Readiness The Global E-Corporation Network Structure The Transnational Corporation (TNC) Network Structure Choice of Organizational Form Organizational Change and Design Variables Control Systems for Global Operations Direct Coordinating Mechanisms Indirect Coordinating Mechanisms Managing Effective Monitoring Systems The Appropriateness of Monitoring and Reporting Systems The Role of Information Systems Evaluation Variables across Countries Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: Renault and Nissan Attempt to Ease Tension with New Board Endnotes Comprehensive Cases Case 5: Amazon.com in China: Can Elaine Chang Crack the Chinese Market? Case 6: Souq.com and the Battle for the Future of E-Commerce in the MENA Region Case 7: Coming to America: A Successful Japanese Acquisition in Global Business Part 4 Global Human Resources Management Chapter 9 Staffing, Training, and Compensation for Global Operations Opening Profile: Staffing Company Operations The Role of IHRM in Global Strategy Implementation Staffing for Global Operations Under the Lens: Tata’s Staffing Challenges in the United States Managing Expatriates Expatriate Selection Expatriate Performance Management Under the Lens: Expatriate Employees Struggle to Readjust to Old Lives Comparative Management in Focus: Expatriate Performance Management Practices: Samples from Five Countries Global Team Performance Management Expatriate Training and Development Cross-Cultural Training Training Techniques Compensating Expatriates Training and Compensating Host-Country Nationals Training HCNs Management in Action: Starbucks’ Java Style Helps to Recruit, Train, and Retain Local Managers in China Training Priorities for E-Business Development Compensating HCNs Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: Kelly’s Assignment in Japan Endnotes Chapter 10 Developing a Global Management Cadre Opening Profile: The Expat Life Expatriate Career Management Preparation, Adaptation, and Repatriation The Role of the Expatriate Spouse Under the Lens: Should I Stay or Should I Go? Overseas Jobs Demand the Extra Mile Expatriate Retention The Role of Repatriation in Developing a Global Management Cadre Knowledge Transfer Global Management Teams Virtual Global Teams Management in Action: The Emergence of a Virtual Multinational Enterprise Managing Transnational Teams The Role of Women in International Management Working Within Local Labor Relations Systems The Impact of Unions on Businesses Under the Lens: German Manufacturer to Close Two UK Plants Organized Labor around the World Convergence versus Divergence in Labor Systems Adapting to Local Industrial Relations Systems USMCA and Labor Relations in Mexico Comparative Management in Focus: Labor Relations in Germany Conclusion Summary of Key Points Discussion Questions Application Exercise Experiential Exercise Case Study: Expat Tax Breaks for Brexit Bankers: FT Readers Respond Endnotes Chapter 11 Motivating and Leading Opening Profile: Motoi Oyama of Asics: The Globally Minded Shoe Ambassador Motivating Cross-Cultural Research on Motivation The Meaning of Work The Needs Hierarchy in the International Context Comparative Management in Focus: Motivation in Mexico Under the Lens: Bad Bosses Are Making the UK’s Productivity Puzzle Worse Culture and Job Motivation Reward Systems Leading The Global Leader’s Role and Environment Under the Lens: Japanese Boards Move to Open Up to Overseas Executives Women in Global Leadership Roles Under the Lens: French Companies Lead the Way on Gender Diversity Global Team Leadership The Role of Technology in Leadership Cross-Cultural Research on Leadership Management in Action: Leadership in a Digital World Contingency Leadership: The Culture Variable The GLOBE Project Earlier Leadership Research Conclusion Summary of Key Points Discussion Questions Application Exercises Experiential Exercise Case Study: How to Bring Cross-Cultural Teams Together Endnotes Comprehensive Cases Case 8: Daimler China: Facing a Media Firestorm Case 9: Cirque du Soleil’s Global Human Resource Management Practices Part 5 Integrative Section Integrative Term Project Integrative Case Case 10: IKEA’s Challenges in Russia Glossary Index