Motivating language theory : effective leader talk in the workplace

Description

This book presents the findings, applications, and theoretical underpinnings of a unique leadership communication model: motivating language theory. Drawing from management, social science, and communication theories, motivating language theory demonstrates how leader-to-follower speech improves employee and organizational well-being and drives positive workplace outcomes (such as employee performance, retention, and job satisfaction) in a wide array of settings. It presents an integrated model based on empirical findings and theoretical developments from the past three decades to explore the three dimensions of motivating language: direction giving language, empathetic language, and meaning-making language. It will be a comprehensive source for its empirical relationships, generalizability, theoretical basis, and future directions for research and practice. Front Matter ....Pages i-xi Introduction (Jacqueline Mayfield, Milton Mayfield)....Pages 1-7 A Few Words to Get Us Started (Jacqueline Mayfield, Milton Mayfield)....Pages 9-22 Fitting into the Big Picture: Meaning-Making Language (Jacqueline Mayfield, Milton Mayfield)....Pages 23-34 Speaking from the Heart: Empathetic Language (Jacqueline Mayfield, Milton Mayfield)....Pages 35-48 Clarity Is Key: Direction-Giving Language (Jacqueline Mayfield, Milton Mayfield)....Pages 49-63 Motivating Language Coordination (Milton Mayfield, Jacqueline Mayfield)....Pages 65-73 Motivating Language and Workplace Outcomes (Milton Mayfield, Jacqueline Mayfield)....Pages 75-94 Strategic Motivating Language (Milton Mayfield, Jacqueline Mayfield)....Pages 95-109 Measurement and Generalizability (Milton Mayfield, Jacqueline Mayfield)....Pages 111-135 Future Directions (Milton Mayfield, Jacqueline Mayfield)....Pages 137-144 Hands, Heart, and Spirit (Jacqueline Mayfield, Milton Mayfield)....Pages 145-159 Back Matter ....Pages 161-163