Experiencing MIS, Fifth Canadian Edition

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Experiencing MIS Experiencing MIS Copyright To C.J., Carter, and Charlotte About the Authors Brief Contents Contents Additional Knowledge Preface Key Updates to This Edition Features Supplements Acknowledgments Letter to Students Part 1 Why MIS? Chapter 1 The Importance of MIS Study Questions Q1-1 What Is an Information System? Q1-2 What Is MIS? Development and Use of Information Systems Achieving Business Goals and Objectives Q1-3 How Does an IS Differ from IT? Q1-4 How Important Are Information Systems to Our Economy? Q1-5 How Do Successful Business Professionals Use Information Systems? Q1-6 What Is the Shape of Things to Come? Q1-7 What Is This Course About? How Does the Knowledge in This Chapter Help You? Active Review Q1-1 What Is an Information System? Q1-2 What Is MIS? Q1-3 How Does an IS Differ from IT? Q1-4 How Important Are Information Systems to Our Economy? Q1-5 How Do Successful Business Professionals Use Information Systems? Q1-6 What Is the Shape of Things to Come? Q1-7 What Is This Course About? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 1 Running at the Speed of the Web: The Running Room What Do You Think? Duller Than Dirt? Discussion Questions Chapter 2 Business Processes and Decision Making Study Questions Q2-1 “How Did This Stuff Get Here?” Q2-2 What Is a Business Process? Q2-3 What Are the Components of a Business Process? Q2-4 What Is Information? Definitions Vary Where Is Information? Characteristics of Good Information Accurate Timely Relevant Just Barely Sufficient Worth Its Cost Q2-5 What Is the Role of Information in Business Processes? Business Process Management Q2-6 How Do Information Systems Support Business Processes? What Does It Mean to Automate a Process Activity? An Information System to Support Counter Sales An Information System to Support Payment An Information System to Support Purchasing Q2-7 How Do Information Systems Support Decision Making? Decisions Vary by Level Decisions Vary by Structure Supporting Decision Making Q2-8 What Is Your Role? How Does the Knowledge in This Chapter Help You? Active Review Q2-1 “How Did This Stuff Get Here?” Q2-2 What Is a Business Process? Q2-3 What Are the Components of a Business Process? Q2-4 What Is Information? Q2-5 What Is the Role of Information in Business Processes? Q2-6 How Do Information Systems Support Business Processes? Q2-7 How Do Information Systems Support Decision Making? Q2-8 What Is Your Role? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 2 High Touch, High Tech What Do You Think? Your Personal Competitive Advantage Discussion Questions Knowledge Extension 2 Business Process Modelling Study Questions KE2-1 How Can Business Process Modelling Help Organizations? KE2-2 How Can Information Systems Improve Process Quality? Active Review Key Terms and Concepts Chapter 3 Productivity, Innovation, and Strategy Study Questions Q3-1 Why Should I Care About Productivity and Innovation? Q3-2 What Is Business Technology Management (BTM), and How Is It Related to Productivity and Innovation? Q3-3 How Do Information Systems Improve Productivity? Business Processes and Value Chains Q3-4 How Are Organizational Strategy and Industry Structure Related? Q3-5 What Is the Relationship Between Innovation and Information Technology? Q3-6 How Do Information Systems Provide Competitive Advantage? Competitive Advantage via Products and Services Competitive Advantage via Business Processes Q3-7 Can Competitive Advantage Through Information Systems Be Sustained? How Does the Knowledge in This Chapter Help You? Active Review Q3-1 Why Should I Care About Productivity and Innovation? Q3-2 What Is Business Technology Management (BTM), and How Is It Related to Productivity and Innovation? Q3-3 How Do Information Systems Improve Productivity? Q3-4 How Are Organizational Strategy and Industry Structure Related? Q3-5 What Is the Relationship Between Innovation and Information Technology? Q3-6 How Do Information Systems Provide Competitive Advantage? Q3-7 Can Competitive Advantage Through Information Systems Be Sustained? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 3 The Amazon of Innovation What Do You Think? The Digital Divide Discussion Questions Knowledge Extension 4 Introduction to Microsoft Excel 2016 Study Questions KE4-1 What Is a Spreadsheet? KE4-2 How Do You Get Started with Excel? KE4-3 How Can You Enter Data? KE4-4 How Can You Insert and Delete Rows and Columns and Change Their Size? KE4-5 How Can You Format Data? KE4-6 How Can You Create a (Simple) Formula? KE4-7 How Do I Use Vlookup? KE4-8 How Do I Use Advanced Functions Such as Solver? KE4-9 What Are Pivot Tables and How Do I Use Them? KE4-10 How Can You Print Results? Active Review Key Terms and Concepts Using Your Knowledge Part 2 Using Information Technology Chapter 4 Hardware and Software Study Questions Q4-1 What Do Business Professionals Need to Know About Computer Hardware? Hardware Components Types of Hardware Computer Data Computer Data Sizes Specifying Hardware with Computer Data Sizes and Processing Speeds Q4-2 How Can New Hardware Affect Competitive Strategies? The Internet of Things Impact of the Internet of Things Self-driving Cars Self-driving Cars Will Make Things Easier Self-driving Cars Will Make Things Cheaper Self-driving Cars Will Make Things Safer Self-driving Cars Will Disrupt Businesses 3D Printing Q4-3 What Do Business Professionals Need to Know About Software? What Are the Major Operating Systems? Nonmobile Client Operating Systems Mobile Client Operating Systems Server Operating Systems Virtualization Owning Versus Licensing What Types of Applications Exist, and How Do Organizations Obtain Them? Horizontal Applications Vertical Applications One-of-a-Kind Applications Selecting an Application Type What Is Firmware? Q4-4 Is Open Source Software a Viable Alternative? Why Do Programmers Volunteer Their Services? How Does Open Source Work? So, Is Open Source Viable? How Does the Knowledge in This Chapter Help You? Active Review Q4-1 What Do Business Professionals Need to Know About Computer Hardware? Q4-2 How Can New Hardware Affect Competitive Strategies? Q4-3 What Do Business Professionals Need to Know About Software? Q4-4 Is Open Source Software a Viable Alternative? Key Terms and Concepts Using Your Knowledge Collaboration Exercises Case Study 4 Network Effects, Increasing Returns, and Lock-In What Do You Think? Keeping Up to Speed Discussion Questions Chapter 5 Database and Content Management Study Questions Q5-1 Why Do You Need to Know About Databases and What Is Their Purpose? Reasons for Learning Database Technology What Is the Purpose of a Database? Q5-2 What Is Content and How Is It Organized? Q5-3 What Does a Database Contain? Relationships Among Records Metadata Q5-4 What Is a DBMS, and What Does It Do? The Database Management System Creating the Database and Its Structures Processing the Database Administering the Database Q5-5 What Is a Database Application? Forms, Reports, and Queries Database Application Programs Multiuser Processing Q5-6 What Is the Difference Between Databases and Where Are We Headed? Need to Store New Data Types Differently Need for Faster Processing Using Many Servers Nontraditional DBMS Types Will These New Products Replace the Relational Model? What Do Nonrelational DBMS Mean for You? How Does the Knowledge in This Chapter Help You? Active Review Q5-1 Why Do You Need to Know About Databases and What Is Their Purpose? Q5-2 What Is Content and How Is It Organized? Q5-3 What Does a Database Contain? Q5-4 What Is a DBMS, and What Does It Do? Q5-5 What Is a Database Application? Q5-6 What Is the Difference Between Databases and Where Are We Headed? Key Terms and Concepts Using Your Knowledge Case Study 5 Searching for Pianos … What Do You Think? Nobody Said I Shouldn’t Discussion Questions Knowledge Extension 6 Database Design Study Questions KE6-1 Who Will Volunteer? KE6-2 How Are Database Application Systems Developed? KE6-3 What Are the Components of the Entity-Relationship Data Model? KE6-4 How Is a Data Model Transformed into a Database Design? KE6-5 What Is the Users’ Role? KE6-6 Who Will Volunteer? (Continued) Active Review Key Terms and Concepts Using Your Knowledge Knowledge Extension 7 Using Microsoft Access 2016 Study Questions KE7-1 How Do You Create Tables? KE7-2 How Do You Create Relationships? KE7-3 How Do You Create a Data Entry Form? KE7-4 How Do You Create Queries Using the Query Design Tool? KE7-5 How Do You Create a Report? Active Review Using Your Knowledge Chapter 6 The Cloud Study Questions Q6-1 Why Should I Care About Networks? Networks and Collaboration Network Externalities Q6-2 What Is a Computer Network? Q6-3 Why Is the Cloud the Future for Most Organizations? What Is the Cloud? Elastic Pooled Over the Internet Why Is the Cloud Preferred to In-House Hosting? Why Now? When Does the Cloud Not Make Sense? Q6-4 How Do Organizations Use the Cloud? Cloud Services from Cloud Vendors Content Delivery Networks Use Web Services Internally Q6-5 How Can Organizations Use Cloud Services Securely? Virtual Private Network (VPN) A Typical VPN Using a Private Cloud Using a Virtual Private Cloud Q6-6 What Does the Cloud Mean for Your Future? Q6-7 How Is Mobile Computing Changing the Way We Work and Live? A Word of Caution How Does the Knowledge in This Chapter Help You? Active Review Q6-1 Why Should I Care About Networks? Q6-2 What Is a Computer Network? Q6-3 Why Is the Cloud the Future for Most Organizations? Q6-4 How Do Organizations Use the Cloud? Q6-5 How Can Organizations Use Cloud Services Securely? Q6-6 What Does the Cloud Mean for Your Future? Q6-7 How Is Mobile Computing Changing the Way We Work and Live? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Collaborative Question What Do You Think? Human Networks Matter More Discussion Questions Knowledge Extension 9 Network and Cloud Technology Study Questions KE9-1 What Is a Computer Network? KE9-2 What Are the Components of a LAN? KE9-3 How Does the Internet Work? KE9-4 How Does the Cloud Work? Active Review Key Terms and Concepts Using Your Knowledge Part 3 Using IS for Competitive Advantage Chapter 7 Organizations and Information Systems Study Questions Q7-1 What Are the Fundamental Ways of Achieving Competitive Advantage? Q7-2 What Are Business Functions and Functional Systems? Functional Silos and Cross-Functional Systems Why Are Functional Systems Changing? Q7-3 How Can Business Processes Be Improved? Integrating Functional Systems: EAI and ERP Q7-4 What Are the Challenges of Implementing Business Process Changes? Q7-5 What Is the Importance of Industry Standard Processes? Q7-6 What Are ERP Systems? ERP Characteristics Benefits of ERP Q7-7 What Are CRM Systems? Q7-8 What Are SCM Systems? Supplier Relationship Management How Does the Knowledge in This Chapter Help You? Active Review Q7-1 What Are the Fundamental Ways of Achieving Competitive Advantage? Q7-2 What Are Business Functions and Functional Systems? Q7-3 How Can Business Processes Be Improved? Q7-4 What Are the Challenges of Implementing Business Process Changes? Q7-5 What Is the Importance of Industry Standard Processes? Q7-6 What Are ERP Systems? Q7-7 What Are CRM Systems? Q7-8 What Are SCM Systems? Key Terms and Concepts Using Your Knowledge Collaborative Exercises What Do You Think? Available Only in Vanilla? Discussion Questions Chapter 8 Decision Making and Business Intelligence Study Questions Q8-1 Do Managers Make Rational Decisions? Information Overload Data Quality Q8-2 What Are OLTP and OLAP and How Do They Support Decision Making? Q8-3 What Are Business Intelligence Systems? Q8-4 How Do Organizations Use Data Warehouses to Acquire Data? Q8-5 What Are the Differences Between Data Warehouses and Data Marts? Q8-6 What Are Typical Data Mining Applications? Unsupervised Data Mining Supervised Data Mining The Market-Basket Example Big Data How Does the Knowledge in This Chapter Help You? Active Review Q8-1 Do Managers Make Rational Decisions? Q8-2 What Are OLTP and OLAP and How Do They Support Decision Making? Q8-3 What Are Business Intelligence Systems? Q8-4 How Do Organizations Use Data Warehouses to Acquire Data? Q8-5 What Are the Differences Between Data Warehouses and Data Marts? Q8-6 What Are Typical Data Mining Applications? Key Terms and Concepts Using Your Knowledge Collaborative Exercises What Do You Think? Unseen Cyberazzi Discussion Questions Chapter 9 Social Networking, Ecommerce, and the Web Study Questions Q9-1 What Is a Social Media Information System (SMIS)? Three SMIS Roles Social Media Providers Users Communities SMIS Components Hardware Software Data Procedures People Q9-2 How Do SMIS Advance Organizational Strategy? Social Media and the Sales and Marketing Activity Social Media and Customer Service Social Media and Inbound and Outbound Logistics Social Media and Manufacturing and Operations Social Media and Human Resources Q9-3 How Do SMIS Increase Social Capital? What Is the Value of Social Capital? How Do Social Networks Add Value to Businesses? Using Social Networking to Increase the Number of Relationships Using Social Networks to Increase the Strength of Relationships Using Social Networks to Connect to Those with More Resources Q9-4 How Do (Some) Companies Earn Revenue From Social Media? You Are the Product Revenue Models for Social Media Advertising Freemium Does Mobility Reduce Online Ad Revenue? Q9-5 How Can Organizations Address SMIS Security Concerns? Managing the Risk of Employee Communication Managing the Risk of Inappropriate Content Problems from External Sources Responding to Social Networking Problems Internal Risks from Social Media Q9-6 Where Is Social Media Taking Us? Q9-7 What Is Ecommerce, and How Is It Used? Ecommerce Merchant Companies Nonmerchant Ecommerce Benefits of Ecommerce The Challenges of Ecommerce How Does the Knowledge in This Chapter Help You? Active Review Q9-1 What Is a Social Media Information System (SMIS)? Q9-2 How Do SMIS Advance Organizational Strategy? Q9-3 How Do SMIS Increase Social Capital? Q9-4 How Do (Some) Companies Earn Revenue From Social Media? Q9-5 How Can Organizations Address SMIS Security Concerns? Q9-6 Where Is Social Media Taking Us? Q9-7 What Is Ecommerce, and How Is It Used? Key Terms and Concepts Using Your Knowledge Collaboration Exercises Case Study 9 Let Me Get That: Buyatab and Where Good Ideas Come From What Do You Think? Hiding the Truth? Discussion Questions Part 4 Information Systems Management Chapter 10 Acquiring Information Systems Through Projects Study Questions Q10-1 How Can Information Systems Be Acquired? Q10-2 What Are IT Projects, and What Does PMBOK Mean? Q10-3 What Should You Know About IT Operations and IT Projects? What About the Web? Q10-4 Why Are IT Projects So Risky? Q10-5 What Is a SDLC? Phase 1: Defining Systems Define System Goals and Scope Assess Feasibility Phase 2: Requirements Analysis Q10-6 How Are Information Systems Designed, Implemented, and Maintained? Phase 3: Component Design Phase 4: Implementation System Testing System Conversion Phase 5: Maintenance Problems with the SDLC Q10-7 What Is Outsourcing, and What Are Application Service Providers? Application Service Providers How Does the Knowledge in This Chapter Help You? Active Review Q10-1 How Can Information Systems Be Acquired? Q10-2 What Are IT Projects, and What Does PMBOK Mean? Q10-3 What Should You Know About IT Operations and IT Projects? Q10-4 Why Are IT Projects So Risky? Q10-5 What Is a SDLC? Q10-6 How Are Information Systems Designed, Implemented, and Maintained? Q10-7 What Is Outsourcing, and What Are Application Service Providers? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 10 Email or Freemail? What Do You Think? The Real Estimation Process A Software Developer’s Statement Discussion Questions Knowledge Extension 16 Introduction to Microsoft Project Study Questions KE16-1 What Is Project Management Software? KE16-2 How Do I Create and Manage Tasks? KE16-3 How Do I Manage Resources? Active Review Key Terms and Concepts Using Your Knowledge Chapter 11 Structure, Governance, and Ethics Study Questions Q11-1 How Is the IT Department Organized? What About the Web? Q11-2 What Jobs Exist in IT Services? Q11-3 What Is IT Architecture? Q11-4 What Is Alignment, Why Is It Important, and Why Is It Difficult? Q11-5 What Is Information Systems Governance? The Sarbanes-Oxley Act (SOX) and the Budget Measures Act (Bill 198) Summary Q11-6 What Is an Information Systems Audit, and Why Should You Care About It? Why Should You Care About Information Systems Governance and Information Systems Audits? Q11-7 What Is Information Systems Ethics? Q11-8 What Is Green IT, and Why Should You Care About It? How Does the Knowledge in this Chapter Help You? Active Review Q11-1 How Is the IT Department Organized? Q11-2 What Jobs Exist in IT Services? Q11-3 What Is IT Architecture? Q11-4 What Is Alignment, Why Is It Important, and Why Is It Difficult? Q11-5 What Is Information Systems Governance? Q11-6 What Is an Information Systems Audit, and Why Should You Care About It? Q11-7 What Is Information Systems Ethics? Q11-8 What Is Green IT, and Why Should You Care About It? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 11 Governance at Pacific Blue Cross Chapter 12 Managing Information Security and Privacy Study Questions Q12-1 What Is Identity Theft? Q12-2 What Is PIPEDA? Q12-3 What Types of Security Threats Do Organizations Face? Unauthorized Data Disclosure Incorrect Data Modification Faulty Service Denial of Service Loss of Infrastructure Elements of a Security Program Q12-4 How Can Technical Safeguards Protect Against Security Threats? Identification and Authentication Passwords Smart Cards Biometric Authentication Single Sign-On for Multiple Systems Encryption and Firewalls Malware Protection Spyware and Adware Malware Safeguards Q12-5 How Can Data Safeguards Protect Against Security Threats? Q12-6 How Can Human Safeguards Protect Against Security Threats? Human Safeguards for Employees Position Definitions Hiring and Screening Dissemination and Enforcement Termination Human Safeguards for Non-employees Account Administration Account Management Password Management Help-Desk Policies System Procedures Security Monitoring Q12-7 What Is Disaster Preparedness? Q12-8 How Should Organizations Respond to Security Incidents? How Does the Knowledge in This Chapter Help You? Active Review Q12-1 What Is Identity Theft? Q12-2 What Is PIPEDA? Q12-3 What Types of Security Threats Do Organizations Face? Q12-4 How Can Technical Safeguards Protect Against Security Threats? Q12-5 How Can Data Safeguards Protect Against Security Threats? Q12-6 How Can Human Safeguards Protect Against Security Threats? Q12-7 What Is Disaster Preparedness? Q12-8 How Should Organizations Respond to Security Incidents? Key Terms and Concepts Using Your Knowledge Collaborative Exercises Case Study 12 Phishing for Credit Card Accounts What Do You Think? The Final, Final Word Thoughts and Predictions Discussion Question Glossary Index Numbers A B C D E F G H I J K L M N O P Q R S T U V W X Y Z