The Effect of Information Technology on Business and Marketing Intelligence Systems

Description

Business shapes have been changed these days. Change is the main dominant fact that change the way of business operations running. Topics such as innovation, entrepreneurship, leadership, blockchain, mobile business, social media, e-learning, machine learning, and artificial intelligence become essential to be considered by each institution within the technology era. This book tries to give additional views on how technologies influence business and marketing operations for insuring successful institutions survival. The world needs to develop management and intelligent business scenario plans that suite a variety of crisis appears these days. Also, business and marketing intelligence should meet government priorities in individual countries and minimise the risk of business disruptions. Business intelligence - the strategies and technology companies that use it to collect, interpret, and benefit from data - play a key role in informing company strategies, functions, and efficiency. However, being essential to the success, many companies are not taking advantage of tools that can improve their business intelligence efforts. Information technology become a core stone in business. For example, the combination of machine learning and business intelligence can have a far-reaching impact on the insights the company gets from its available data to improve productivity, quality, customer service and more. This book is important because it introduces a large number of chapters that discussed the implications of different Information technology applications in business. This book contains a set of volumes which are: 1- Social Marketing and Social Media Applications, 2- Social Marketing and Social Media Applications, 3- Business and Data Analytics, 4- Corporate governance and performance, 5- Innovation, Entrepreneurship and leadership, 6- Knowledge management, 7- Machine learning, IOT, BIG DATA, Block Chain and AI, 8- Marketing Mix, Services and Branding. Contents Social Marketing and Social Media Applications Assessment of the Perception of Usage of Facebook as a Business Tool in SMEs Through the Technological Acceptance Model (TAM) and Structural Equation Modeling 1 Introduction 2 State of the Art 2.1 Social Networks 2.2 Technology Acceptance Model 3 Method 4 Results 4.1 Results Analysis 5 Conclusions and Limitations References Digital Marketing Strategies and the Impact on Customer Experience: A Systematic Review 1 Introduction 2 Research Objectives 3 Literature Review 3.1 Customer Experience 3.2 Digital Marketing 4 Research Method 4.1 Research Question 4.2 Search Process 4.3 Selection Process 4.4 Exclusion and Inclusion Benchmarks 4.5 Quality Evaluation 4.6 Data Extraction 5 Results and Discussion 5.1 Overview of the Publications 5.2 Marketing Activities and Related Digital Strategies 5.3 Digital Marketing Strategies 5.4 Market Segmentation in the Digital Era and Customer Experience 6 Discussion 7 Threats to Internal and External Validity 8 Conclusion References Effects of Social Media Marketing on Consumer Perception in Liverpool, UK 1 Introduction 1.1 Problem Statement 1.2 Purpose 1.3 Research Objective 1.4 Research Questions 2 Conceptual Framework and Hypotheses Development 2.1 Social Media Marketing 2.2 Promotional Marketing 2.3 Door to Door Marketing 2.4 Consumer Perception 2.5 Research Hypothesis 2.6 Conceptual Framework 3 Instrument Development and Data Collection 4 Results 4.1 Reliability 4.2 Validity 4.3 Structural Model 5 Recommendations and Implications 6 Conclusion and Limitations References The Impacts of Social Media on Managing Customer Relationships with Brands in the UK 1 Introduction 2 Conceptual Framework and Hypotheses Development 2.1 Concept of Business-To-Business (b2b) 2.2 Concept of Social Media in b2b Context 2.3 Concept of Customer Relationship Management (CRM) 2.4 CRM in the Context of b2b 2.5 Social CRM in the Context of b2b 2.6 Hypotheses Development 3 Instrument Development and Data Collection 4 Results 5 Discussion and Implications 6 Conclusion and Limitations References Impacts of Social Media on Managing Customer Relationships in b2b Business Environment in Birmingham, UK 1 Introduction 2 Conceptual Background 3 Concept of Business-To-Business (B2B) 4 Concept of Social Media in B2B Context 5 Concept of Customer Relationship Management (CRM) 6 CRM in the Context of B2B 7 Social CRM in the Context of B2B 8 Hypotheses Development 8.1 Customer Relationship Orientation (CRO) 8.2 Social CRM Capabilities 8.3 Social Media Use 9 Customer Relationship Performance 10 Method 11 Results and Discussion 11.1 Reliability 11.2 Validity 11.3 Structural Model 12 Practical Implications 13 Conclusion References An Empirical Study Investigating the Role of Team Support in Digital Platforms and Social Media Marketing Towards Consumer Brand Awareness: A Case of the United Arab Emirates 1 Introduction 1.1 Consumer Brand Awareness 1.2 The Concept of Digital Marketing 1.3 The Concept of Team Support for Innovation 2 Literature Review 2.1 Conceptual Framework 3 Research Hypotheses 3.1 Hypotheses Related to the Antecedents of Consumer Brand Awareness 3.2 Hypothesis Related to the Consequences of Team Support for Innovation 4 Data Collection and Analysis 4.1 Participants 4.2 Measures and Procedures 5 Findings and Discussion 6 Limitations 7 Conclusion 8 Implications and Directions for Future Research 8.1 Practical Implications 8.2 Opportunities for Future Research Appendix A: Questionnaire References The Influence of Sharing Fake News, Self-Regulation, Cyber Bullying on Social Media Fatigue During COVID-19 Work Technology Conflict as Mediator Role 1 Introduction 2 Problem Statement 3 Literature Review 3.1 Cognitive Load Theory 4 Conceptual Framework 5 Hypothesis Development 5.1 Sharing of Fake News and Social Media Fatigue During COVID-19 5.2 Cyberbullying and Social Media Fatigue During COVID-19 5.3 Self-regulation and Social Media Fatigue During COVID-19 6 Methodology 6.1 Respondents Profile 6.2 Measurement and Scales 7 Results 7.1 Descriptive Analysis 7.2 Convergent Validity 7.3 Discriminant Validity 7.4 Path Coefficients 8 Conclusion 9 Limitations 10 Recommendations Appendix A References The Impact of Social Media Usage on Companies’ Customer Relationship Management (CRM) 1 Introduction 2 Literature Review 3 Method 3.1 Measures 4 Results and Discussion 4.1 How Important Is the Criterion Information Technology Management for CRM? 4.2 How Important Is the Criterion Communication Channel for CRM? 4.3 How Important Is the Criterion Collaboration for CRM? 4.4 How Important Is the Criterion Virtual Communities/networks for CRM? 4.5 Testing of Hypotheses 5 Discussion 6 Conclusions 6.1 Practical Implications 6.2 Limitations and Suggestions for Future Research Appendix References Regulating Social Media and Its Effects on Digital Marketing: The Case of UAE 1 Introduction 2 Problem Statement 3 Purpose of Research 4 Data Collection and Methodology 5 Findings 6 Discussions 7 Conclusion 8 Practical Application 9 Future Recommendations 10 Limitations References The Impact of Facebook Advertisements on Customer Attentions of Jordanian Female Young Users 1 Introduction 2 Research Problem 2.1 Research Conceptual Framework 2.2 Research Questions 3 Research Hypotheses 4 Research Model 4.1 Discussion of the Proposed Model 5 Theoretical Background and Literature Review 5.1 The Concept of Electronic Advertising 5.2 Research Approach 5.3 Research Population and Study Sample 5.4 Research Tool and Validation 5.5 Data Analysis: Descriptive Statistics Results 5.6 Research Hypotheses Tests 6 Findings 7 Conclusion 8 Research Limitations 9 Future Implications References The Impact of Social Media on Purchase Intention at Jordanian Women Clothing Sector 1 Introduction 2 Theoretical Framework and Hypothesis Building 2.1 Social Media 2.2 Purchasing Intent 2.3 Social Media and Purchasing Intent 3 Study model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of the Digital Marketing for Education Services on the Mental Image for Students in Private Universities in Jordan 1 Introduction 2 Theoretical Framework and Hypothesis Development 2.1 Digital Marketing 2.2 Mental Image 2.3 The Relationship Between Digital Marketing and Mental Image 3 Study model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Impact of Social Media Marketing on Creating Brand Responsiveness 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Social Media Marketing 2.2 Brand Responsiveness 2.3 Social Media and Brand Responsiveness 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Evaluation of the Digital Divide Status and Its Impact on the Use of TikTok Platform Through E-Commerce Activities 1 Introduction 2 Literature Review 2.1 Development of Research Hypotheses and the Conceptual Model 3 Research Methodology 3.1 Research Model 3.2 Data Collection 3.3 Demographic Information 3.4 Study Instrument 4 Data Analysis and Results 4.1 Measurement Model 4.2 Structural Model 5 Discussion 5.1 Theoretical and Practical Implications 5.2 Limitations and Suggestions for Future Studies References The Impact of Social Media Usage on Customer Decision Making-Process in Holiday Travel Planning Context, Applied Study Among Petra Visitors 1 Introduction 2 Conceptual Model and Hypotheses Development 2.1 Customer Decision Making Process 2.2 Social Media 3 Research Methods 3.1 Study Approach 3.2 Study Population and Sample 3.3 Questionnaire Design Process 4 Data Analysis 4.1 Reliability Test 4.2 Validity Test 4.3 Instrument Descriptive Statistics 4.4 Hypotheses Test 4.5 Objective No. 3 5 Discussion 6 Conclusion 6.1 Implications 6.2 Limitations and Future Recommendations References Factors Influencing Online Shopping During Fear of Covid-19 Pandemic in Jordan: A Conceptual Framework 1 Introduction 2 Literature Review 3 Research Model and Hypotheses Formulation 4 Population and Sample Size 5 Discussion and Conclusion References Learning- E-learning and M-learning Agility in Higher Education Institutions to Management of Covid-19 Disaster in UAE 1 Introduction 2 Literature Review 3 Research Methods 4 Findings 5 Discussions and Implications 6 Conclusion and Limitations References Evaluation of Blended E-learning from the Perspectives of the German Jordanian University Students 1 Introduction 1.1 Theoretical Framework and Previous Studies 2 Literature Review 2.1 Field Studies That Aimed to Investigate the Obstacles and Challenges of E-Learning from Students’ Perspectives 2.2 Field Studies That Aimed to Investigate the Obstacles of E-Learning from the Instructors’ Perspective 2.3 Study Problem 2.4 Study Questions 2.5 Study Significance 2.6 Procedural Concepts 3 Method 3.1 Study Variables 3.2 Study Limitations 3.3 Study Population and Sample 3.4 Study Tool 3.5 Subject Validity 3.6 Reliability 3.7 Construct Validity 4 Statistical Treatment 5 Results 5.1 First Question: What is the Degree of Effectiveness of Blended E-Learning for Teaching the Course of “National Education” on the “Edraak” Platform from the Students’ Perspective? 5.2 Second Question: Does the Total Degree of the Effectiveness of Blended E-learning for Teaching National Education on “Edraak “Platform Differ from the Students’ Perspective, in Terms of Students’ Gender, Academic Level, Previous Experience in Using Blended E-learning, and Seriousness in Dealing with Blended E-learning? 5.3 What Are the Advantages of Using Blended E-learning Through the Edraak Platform? 5.4 What Are the Disadvantages of Using Blended E-learning Through the Edraak Platform? 6 Discussion 7 Conclusion 8 Recommendations References Evaluating Software Quality in E-Learning System by Using the Analytical Hierarchy Process (AHP) Approach 1 Introduction 2 Literature Review 2.1 E-Learning as Comprehensive Information System 2.2 Platform of E-Learning System at Mu'tah University 3 Research Objectives 4 Important of Research 5 Previous Studies 6 Structuring the Hierarchy for the Novel Model 6.1 Evaluate System Content's Quality in E-learning System 6.2 Weights Values Matrix for Mu'tah University as Case Study 6.3 Constructing the Weight Values Matrix for Sub-characteristics and Attributes for System Content Quality in Mu’tah University 6.4 Checking for Consistency 7 Results and Discussion References Obstacles to Applying the E-Learning Management System (Blackboard) Among Saudi University Students (In the College of Applied Sciences and the College of Sciences and Human Studies) 1 Introduction 1.1 Study Problems and Questions 1.2 The Importance of the Study 1.3 Study Objectives 1.4 Study Limits: The Study is Limited to the Following Limits 1.5 Study Terms 2 Literature Review 2.1 The Concept of E-Learning 2.2 E-Learning Types 2.3 Obstacles to Applying E-Learning 2.4 Blackboard System 2.5 Advantages of the Blackboard Electronic Learning System 3 Methods and Procedures 3.1 Study Methods and Procedure 3.2 Study Procedures 3.3 Statistical Treatment 4 Results 4.1 Results of the First Question 4.2 Results of the Second Question 5 Conclusion References Possession of Faculty Members and Students of Communication Skills and Their Reflection on Achievement in Saudi Universities 1 Introduction 1.1 Significance of the Study 1.2 Problem and Questions of the Study 1.3 Questions of the Study 1.4 Objectives of the Study 1.5 Limitations of the Study 1.6 Terminology of the Study 2 Theoretical Literature and Previous Studies 2.1 Theoretical Literature 2.2 Previous Studies 3 Methods and Procedures 3.1 Study Approach 3.2 Study Variables 3.3 Population and Sample 3.4 Sample of the Study 3.5 Tool of Study 3.6 Validity and Reliability of the Tool 3.7 Statistical Processing 4 Study Results and Explication 4.1 Results and Interpretations of the First Questions 4.2 Results of to the Second Question 5 Conclusion 6 Recommendations References Effectiveness of Supportive Services on Academic and Social Development of Students with Disabilities 1 Introduction 2 Problem of the Study 3 Significance of the Study 4 Method and Procedures 4.1 Study Sample 4.2 Supportive Services Scale 4.3 Academic and Social Development Scale 5 Results 5.1 Results of the First Question: “What is the Level of the Supportive Services Provided to Students with Disabilities in Special Education Centers from Their Teachers’ and Parents’ Perspectives?” 5.2 Results of the Second Question: “What is the Level of Academic and Social Development of Students with Disabilities’ at Special Education Centers from Their Teachers’ and Parents’ Perspectives?” 5.3 Results of the Third Question: “Is There a Correlation Between the Supportive Services and the Academic and Social Development of Students with Disabilities at Special Education Centers from Their Teachers’ and Parents’ Perspectives?” 5.4 Teachers’ Perspective 5.5 Parents’ Perspective 6 Discussion 7 Recommendations References The Effectiveness of the Performance of Principals of Basic Education Schools in the Sultanate of Oman in Managing Change in Light of the Corona Pandemic 1 Introduction 1.1 Problem Statement 1.2 Study Significance 1.3 Goals 1.4 Study Limitations 1.5 Study Terminology 2 Method and Procedures 2.1 Study Population 2.2 Study Sample 2.3 Study Instrument: 2.4 Instrument Validity 2.5 Instrument Reliability 3 Results 3.1 Results of the First Question 3.2 Results of the Second Question 3.3 Results of the Third Question 4 Conclusion 5 Recommendations References The Effectiveness of Mobile Phones Applications in Learning English Vocabularies 1 Introduction 2 Vocabulary Learning 3 Research Methodology 3.1 Research Design 3.2 Participants of the Research 3.3 Data Collection 3.4 Data Analysis 4 Findings/Results 5 Discussion 6 Conclusion 7 Recommendations 8 Limitations References The Effect of Using SCAMPER Strategy on Developing Students’ Achievement 1 Introduction 2 Problem of the Study 3 Purpose of the Study 4 Questions of the Study 5 Hypotheses of the Study 6 Aims of the study 6.1 Variables of the Study 6.2 Delimitations of the Study 6.3 The Tools of the Study 7 Significance of the Study 8 Definition of Terms 9 Theoretical Background 9.1 SCAMPER Strategy Historical Background 9.2 The Steps of Applying SCAMPER Strategy 9.3 The Learner’s Role in SCAMPER Strategy 9.4 The Teacher’ Role in SCAMPER Strategy 10 Method 11 Data Analysis 11.1 The First Hypothesis 11.2 The Second Hypothesis 12 Discussion of the Results 13 Recommendations References The Influence of Metacognitive Strategies Training on the Writing Performance in United Arab Emirate 1 Introduction 2 Literature Review 2.1 Writing Skills 2.2 Learning Strategies 2.3 Metacognitive Strategies 3 Methodology 4 Results 5 Conclusion References Perspectives of Online Education in Pakistan: Post-covid Scenario 1 Introduction 2 Literature Review 2.1 Students’ and Parents’ Perspectives 2.2 Teachers’ Perspectives 3 Materials and Methods 3.1 Qualitative Method 3.2 Quantitative Method 4 Results 4.1 Perspectives of Parents 4.2 Perspectives of Teachers 5 Discussion and Future Work References The Role of Distance Learning Technology in Mitigating Unknown-Unknown Risks: Case of Covid-19 1 Introduction 2 Literature Review 2.1 Distance Learning in Higher Education 2.2 Implementation of Distance Learning Technology in Mitigating Risk 3 Research Methods 4 Results 5 Discussion of Results 6 Conclusion 7 Recommendations References Pharmacy Education and Conducting OSCE Exam During COVID-19: An Overview 1 Overview of Pharmacy Education During COVID-19 2 Challenges to Online Pharmacy Education 3 The Impact of COVID-19 Pandemic on Pharmacy Learning and Education 4 Conducting OSCE During COVID-19 5 What Can Happen to Online Pharmacy Student Clinical Education, OSCE Assessment, and Examination in the Future? References Business and Data Analytics Using Logistic Regression Approach to Predicating Breast Cancer DATASET 1 Introduction 2 Literature Review 3 Method 3.1 Data Description 4 Results 4.1 Distribution of Data 4.2 Pseudo R Square 4.3 Wald Statistic 5 Conclusion References The Usage of 3D Printing Technology by Small-Medium Sized Enterprise in Jordan 1 Introduction 2 Theoretical Background and Literature Review 2.1 3DPT: Definition and Value 2.2 Additive Manufacturing Technologies Applications 2.3 Literature Review 2.4 3DPT Status in Jordan 3 The Study’s Model and Research Hypotheses 4 Research Methodology 4.1 Research Setting and Data Collection 4.2 Respondents’ Enterprises Profile 5 Data Analysis 5.1 Validity and Reliability Test 5.2 The Extent of the Use of 3DPT by SME in Jordan 5.3 Hypotheses Testing Results 6 Discussions and Conclusion 6.1 Theoretical and Managerial Implications References Development of Market Analysis Study in Aqaba 1 Introduction and Background 1.1 Materials and Methods 2 Data Presentation and Analysis 2.1 Sample Characteristics 2.2 Visit Overview 3 SWOT Analysis of Aqaba Tourism Market 4 Conclusions 4.1 Practical Implications and Recommendations References Classification Thyroid Disease Using Multinomial Logistic Regressions (LR) 1 Introduction 2 Literature Review 2.1 Application of Logistic Regression in Medical 2.2 Application of Logistic Regression Information Retrieval IR 2.3 Application of Logistic Regression in E-rater 2.4 Objectives 3 Methodology 3.1 Multinomial Logistic Regression Tool 4 Experimental Results 4.1 Multinomial Logistic Regressions 4.2 To Test the Significance of the Chi-Square 4.3 Pseudo-R-Square 4.4 Likelihood Ratio Tests 4.5 Wald Statistic 5 Conclusion References IT Governance and Control: Mitigation and Disaster Preparedness of Organizations in the UAE 1 Introduction 2 Literature Review 2.1 IT Disaster-Preparedness of Organizations in the UAE 2.2 Disaster Risk Management (DRM) Models 3 Methodology 4 Results and Analysis 5 Conclusion and Future Work References Aircraft Turnaround Manager (ATM): A Solution to Airport Operations 1 Introduction 2 Literature Review 2.1 Airline Operational Procedures 2.2 Sequence of Ground Handling Activities 2.3 Critical Path 2.4 Current Approaches 3 Materials and Methods 3.1 ATM Structure and Flow Development 4 Results and Findings 4.1 Manage Processes Instance—Use Case (High Level Use Case) 5 Discussion and Future Work References Information Systems Solutions for the Database Problems 1 Introduction 2 Characterization of ERP Solutions 3 Application Analysis 3.1 SAP ERP 3.2 Oracle ERP 3.3 Microsoft ERP System 4 Microsoft Dynamics Versus Oracle Versus SAP 5 Conclusions References How Drones Can Mitigate Unknown-Unknown Risks Case of Covid-19 1 Introduction 2 Literature Review 2.1 Drones 2.2 Unknown–Unknown Risks 2.3 How the Drone Technology Can Mitigate Unknown–Unknown Risk of Covid19 2.4 Use Cases of Drone Technology in Mitigating Unknown Risks 2.5 Transportation 2.6 Aerial Spraying 2.7 Close Monitoring 3 Research Method 3.1 Data Collection Methodology 3.2 Data Analysis 3.3 SWOT Analysis 4 Results 5 Discussion of Results 6 Conclusion 7 Implications 8 Limitation 9 Recommendation References The Role of Remote Work in Mitigating Unknown-Unknown Risk During Covid-19 1 Introduction 2 Literature Review 3 Research Methodology and Limitations 4 Findings 5 Recommendations and Conclusion Appendix References Impact of Remote Work on Project Risks Management: Focus on Unknown Risks 1 Introduction 2 Literature Review 2.1 Strategic Plan to Mitigate Risks Associated with Risks 2.2 Methods to Mitigating Risks 3 Research Methods 4 Analysis of Results 4.1 Quantitative Method Analysis 4.2 Qualitative Method Analysis 4.3 Challenges 5 Discussion 6 Matrix SWOT Analysis 7 Recommendations 7.1 Implement Remote Working 7.2 Remote Work and Business Continuity Planning 7.3 Strategic Initiatives 7.4 Cloud Programs 8 Conclusion References The Impediments of the Application E-Business to Classified the Restaurants in the Aqaba Special Economic Zone 1 Introduction 2 Literature Review 3 Research Methodology 3.1 Research Operational Definitions 3.2 Population and Sampling 4 Data Analysis and Results 4.1 Validity and Reliability 4.2 Respondents Demographic Profile 4.3 Descriptive Analysis 5 Discussion and Conclusions References Adoption Factors of Digitize Facilities: A Management Review 1 Introduction 2 Digitization of Facilities Management 3 Methodology 4 Data Extraction Table 5 Discussion 6 Customer Satisfaction 7 Sustainability 8 Digitalization and Performance Measurement in Facility Management 9 Building Information Model 10 Project Stakeholder Management 11 Conclusions References A Review of Civilian Drones Systems, Applications, Benefits, Safety, and Security Challenges 1 Introduction 2 History of Drones 2.1 Military Research and Development 2.2 Civilian Issues 3 Different Types of Drones 4 UAV/Drone System Architecture 5 Civilian Drone Applications and Benefits 5.1 Delivery 5.2 Internet Access 5.3 Cinematography and Aerial Photography 5.4 Mapping 5.5 Agriculture and Crop Management 5.6 Construction 5.7 Ambulance and Medical Services 5.8 Ensuring a Safe Environment Exists 6 Civilian Drone Safety Challenges 6.1 Weather 6.2 Friendly Drone Collision 6.3 Theft and Vandalism 6.4 Protective Programmes 7 Cyber-Physical Security Challenges 7.1 General System Challenges 7.2 Civilian Drone Security Challenges 8 Key Challenges for Civilian Drone Safety and Security Applications 8.1 Design and Technical Challenges 9 Summary and Conclusion References How to Build a Risk Management Culture that Supports Diffusion of Innovation? A Systematic Review 1 Introduction 1.1 Research Questions 1.2 Research Objectives 1.3 Research Importance 2 Literature Review 2.1 Risk Management 2.2 Innovation Diffusion 3 Methods 3.1 Exclusion/Inclusion Criteria 3.2 Research Strategies and Data Sources 3.3 Quality Assessment 3.4 Analysis and Data Coding 4 Discussion 5 Conclusion References Corporate Governance and Performance The Impact of the Quality of Medical Information Systems on Job Performance in Private Hospitals in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Medical Information Systems 2.2 Job Performance 2.3 Medical Information Systems and Job Performance 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Impact of Human Resources Management Strategies on Organizational Learning of Islamic Banks in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Strategic Human Resources Management 2.2 Organizational Learning 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Conclusion and Recommendations References The Impact of Organizational Structure Characteristic on Administrative Communication Efficiency: Evidence from Telecommunication Companies in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Organizational Structure Characteristics 2.2 Administrative Communication 2.3 The Organizational Structure and the Effectiveness of Administrative Communication 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Conclusion and Discussion 7 Recommendations References Develop a Causal Model for the Impact of Critical Success Factors of the Strategic Information System in Promoting Human Resources Management Strategies in the Social Security Corporation 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Critical Success Factors of a Strategic Information System 2.2 Human Resource Management Strategies 2.3 Strategic Information Systems and Human Resource Management Strategies 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Factors Affecting Local Employees Sectorial Choice (Public vs Private), the Case of Abu Dhabi, UAE 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Career Choice 2.2 Factors Affect Employee Preferences for Career and Sector 3 Study Model 4 Research Methodology 4.1 Data Collection 4.2 Population 4.3 Sampling Frame and Sample 4.4 Instrumentation 4.5 Validity 4.6 Reliability 5 Data Analysis 6 Conclusions 7 Implication 8 Limitations 9 Recommendations References The Impact of Job Insecurity on Employees Job Performance Among Employees Working at Save the Children in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Job Insecurity 2.2 Job Performance 2.3 Job Insecurity and Job Performance 3 Methodology 3.1 Population and Sampling 3.2 Questionnaire Design 3.3 Data Normality 4 SEM Analysis Using SMART PLS 4.1 SEM Analysis 4.2 Model Reliability 4.3 Model Validity 5 Discussion 6 Limitations of the Study and Direction for Future Research 7 Managerial Implications References The Impact of Strategic Thinking on Performance of Non-Governmental Organizations in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Strategic Thinking 2.2 Organizational Performance 2.3 Strategic Thinking and Performance 3 Research Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Managerial Implications 8 Limitations and Direction for Future Work References The Influence of Electronic Human Resource Management on Intention to Leave: An Empirical Study of International NGOs in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Electronic HR Management Practices 2.2 Intention to Leave Work 2.3 Electronic HR Management Practices and Intent to Leave 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussions 7 Recommendations References The Mediating Effect of Organizational Commitment on the Relationship Between Work Life Balance and Intention to Leave 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Work Life Balance 2.2 Organizational Commitment 2.3 Intention to Leave 2.4 Organizational Commitment, Work Life Balance and Intention to Leave 3 Model and Variable of the Study 4 Research Methodology 4.1 Population and Sample 4.2 Instruments and Reliability 4.3 Validity and Reliability 5 Analysis 6 Conclusion and Discussion 7 Recommendations References Electronic HR Practices as a Critical Factor of Employee Satisfaction in Private Hospitals in Jordan 1 Introduction 2 Theoretical Framework 2.1 Electronic HR Management Practices 2.2 Employee Satisfaction 2.3 E-HR Management Practices and Employee Satisfaction 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Results Discussion 7 Recommendations References Employee Empowerment and Intention to Quit: The Mediating Role of Work Engagement: Evidence from the Information Technology Sector in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Employee Empowerment 2.2 Intention to Quit 2.3 Work Engagement 2.4 Work Engagement as a Mediator 3 Research Model 4 Methodology 4.1 Population and Sample 4.2 Questionnaire Design 4.3 Validity and Reliability 5 Analysis 6 Discussion 7 Recommendations and Direction for Future Research References Impact of Manufacturing Flexibility on Response to Customer Requirements of Manufacturing Companies in King Abdullah II Ibn Al Hussein Industrial City in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Manufacturing Flexibility 2.2 Responding to Customer Requirements 2.3 Manufacturing Flexibility and Responding to Customer Requirements 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Impact of Strategic Vigilance on Competitive Capabilities in Jordanian Insurance Companies 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Strategic Vigilance 2.2 Competitive Capabilities 2.3 Strategic Vigilance and Competitive Capabilities 3 Study Model 4 Methodology 4.1 Study Population 4.2 Study Sample 4.3 Study Tool 4.4 Measurement Model Analysis 4.5 Structural Model Analysis 5 Discussions 6 Recommendations References The Impact of Emotional Intelligence (EI) on Teamwork Performance in Information Technology Sector in Jordan 1 Introduction 2 Theoretical Background and Hypotheses Development 2.1 Intelligence (EI) 2.2 Team’s Job Performance 2.3 The Relationship Between EI and Team’ Job Performance 3 The Study Model 4 Methodology 4.1 Population and Sample of the Study 4.2 The Study Instrument 4.3 Construct Validity 4.4 Testing Reliability 4.5 Testing Normality (Kolmogorov–Smirnov & Shapiro Tests) 4.6 The Study Model Fit 5 Testing Hypotheses 6 Discussion 7 Recommendations References The Impact of Functional Withdrawal on Organizational Commitment as Perceived by Nurses Working in Public Hospitals in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Functional Withdrawals 2.2 Organizational Commitment 2.3 Functional Withdrawal and Organizational Commitment 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of Human Resources Agility on Job Performance in—Islamic Banks Operating in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Human Resources Agility 2.2 Job Performance 2.3 Human Resource Agility and Job Performance 3 Methodology 3.1 Population and Sample Selection 3.2 Measurement Instrument 4 Findings 4.1 Measurement Model Evaluation 4.2 Structural Model 5 Discussions 6 Recommendations References The Impact of Strategic Orientation on Organizational Ambidexterity at the Hotels Sector in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Strategic Orientation 2.2 Strategic Ambidexterity 2.3 Strategic Directions and Organizational Ambidexterity 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Effect of Total Quality Management on the Organizational Reputation: The Moderating Role of Quality Standards in Jordanian Public Universities 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Total Quality Management 2.2 Organizational Reputation 2.3 Quality Standards 2.4 Total Quality Management, Organizational Reputation and Quality Standards 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of Strategic Vigilance on Crisis Management in the Jordanian Dairy Companies: The Mediating Role of Organizational Learning 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Strategic Vigilance 2.2 Organizational Learning 2.3 Crisis Management 2.4 Relationship of Strategic Vigilance in Crisis Management Through Organizational Learning 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of Total Quality Management on the Organizational Reputation 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Total Quality Management 2.2 Organizational Reputation 2.3 Total Quality Management and Organizational Reputation 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of Work-Life Balance on Organizational Commitment 1 Introduction 2 Literature Review and Research Hypotheses 2.1 Work-Life Balance 2.2 Organizational Commitment 2.3 WLB and Affective Commitment 2.4 WLB and Continuance Commitment 2.5 WLB and Normative Commitment 3 Research Methodology 3.1 Research Sample and Data Collection 3.2 Research Instrument 3.3 Research Conceptual Model 3.4 Multicollinearity, Validity and Reliability 3.5 Descriptive Statistics and Correlation Matrix 3.6 Model Fit 3.7 Hypotheses Testing 4 Results and Discussion 5 Research Conclusion and Recommendations References The Influence of Enterprise Risk Management Framework Towards Company Performance at Conglomerate Group of Companies 1 Introduction 2 Background of the Study 3 Literature Review 3.1 Research Gap Analysis 3.2 Company Performance 3.3 ERM Framework Components 3.4 Relationship Between ERM Framework and Company Performance 4 Research Conceptual Framework 5 Research Methodology 6 Study Conclusion References Examining Employee Performance During Covid-19 Pandemic: A Study of Aerospace Manufacturing Industry in Malaysia 1 Introduction 1.1 Overview of Selected Company 1.2 Background of Study 2 Literature Review 2.1 Employee Performance 2.2 Change in Management 2.3 Underpinning Theory 2.4 Research Framework 3 Methodology 3.1 Research Method 3.2 Data Analysis Method 4 Conclusion References The Effect of Virtual Working Team on Job Performance: A Study of Aerospace Manufacturing Industry in Malaysia 1 Introduction 1.1 Background of Study 2 Literature Review 2.1 Job Performance 2.2 Virtual Working Team 2.3 The Relationship Between Virtual Working Team and Job Performance 2.4 Conceptual Framework 3 Research Methodology 4 Conclusion References Creating Organizational Culture that Compact Corruption in Local Government: The Role of Municipal Leadership 1 Introduction 2 Literature Review 2.1 Opportunity 2.2 Transparency 2.3 Citizens Involvement 2.4 Recentralization 2.5 Rationalization 3 Method 3.1 Organizational Culture 3.2 Leadership 4 Conclusion Reference Reviewing the Literature of Internal Corporate Social Responsibility on Job Satisfaction 1 Introduction 2 Literature Review 2.1 Corporate Social Responsibilities 2.2 Internal Corporate Social Responsibility 2.3 Job Satisfaction 3 Conclusion References Can Better Capabilities Lead to Better Project and Program Governance? Cases from Dubai 1 Introduction 2 Literature Review 2.1 Concept of Governance 2.2 Project Governance 2.3 Organizational Responsibility for Project Governance 2.4 Project/Program Governance Overview 2.5 Process and Infrastructure 2.6 Resources and Stakeholders 2.7 Organization and Culture 2.8 Leadership and Decision Making 2.9 Challenges of Program Management Capabilities Development 3 Research Methods 3.1 Data Collection 4 Data Analysis 4.1 Case A: DEWA 4.2 Case B: DM 4.3 Case C: MOCCAE 4.4 Discussion of Results 5 Conclusion 6 Recommendations References A Trial to Improve Program Management in Government Bodies Through Focusing on Program Resource Management: Cases from UAE 1 Introduction 2 Literature Review 2.1 Program Resource Management Definition and Explanation 2.2 Resource Management Impact on Program Management in the Government Sector 2.3 Program Resource Management SWOT Analysis 2.4 Main Problem in Program Resource Management 2.5 CSF or Best Internal or External Factors Required to Support Program Resource Management 2.6 Assessment and Gaps in Program Resource Management to Support Program Management 3 Data Gathering 4 Data Analysis 5 Recommendations 6 Research Limitation 7 Conclusion Appendix Appendix 1: Interview 1 (Emirates Group) Appendix 2: Interview 2 (Water and Power Producer Companies) Appendix 3: Interview 3 (The Executive Council of Dubai) References Project Quality Management in the United Arab Emirates Mining and Construction Sector: A Literature Review 1 Introduction 2 Problem Statement 3 Objectives of the Research 4 Research Method 5 Background and Literature Review 5.1 The Concept of Quality Management 5.2 Quality Management in the Construction and Mining Industries 6 Findings and Discussion 6.1 Quality Management with Projects in the Construction Sector 6.2 Quality Management with Projects in the Mining Sector 7 Conclusion and Recommendations References E-Government Implementation: A Case Study of Jordanian e-Government Program 1 Introduction 2 Jordan e-Government 3 E-Government Implementation Framework 4 ICT Infrastructure 5 Information Content 6 E-Government Infostructure 7 E-Government Promotion 8 Discussion References The Impact of the Motivational Culture on the Job Satisfaction of Aqaba Special Economic Zone Authority Employee’s in Jordan 1 Introduction 1.1 Background 1.2 Problem Statement 1.3 Significance of the Study 1.4 Purpose and Research Questions 1.5 Study Variables and Framework 2 Literature Review 2.1 Motivational Culture 2.2 Job Satisfaction 2.3 The Impact of Motivational Culture on Job Satisfaction 3 Methodology 3.1 Research Design 3.2 Population and Sample 3.3 Instrument of Data Collection 3.4 Data Analysis 3.5 Ethical Considerations 4 Results 4.1 Demographical Information 4.2 The Answers of Research Questions 5 Discussion and Conclusions References Innovation, Entrepreneurship and Leadership Strategic Leadership and Its Role on Implementing Public Policies in the Government Departments in Karak Governorate 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Strategic Leadership 2.2 Public Policies Implementation 2.3 Strategic Leadership and Its Role in Implementing Public Policies 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussions 7 Recommendations References The Impact of Innovative Leadership on the Strategic Intelligence in the Insurance Companies in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Innovative Leadership 2.2 Strategic Intelligence 2.3 Innovative Leadership and Strategic Intelligence 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion and Recommendations References The Impact of Organizational Innovation Capabilities on Sustainable Performance: The Mediating Role of Organizational Commitment 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Organizational Ambidexterity 2.2 Sustainable Performance 2.3 Organizational Commitment 2.4 Organizational Ambidexterity, Sustainable Performance and Organizational Commitment 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Authentic Leadership and Its Impact on Sustainable Performance: The Mediating Role of Knowledge Ability in Jordan Customs Department 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Authentic Leadership 2.2 Sustainable Performance 2.3 Knowledge Ability 2.4 Authentic Leadership, Sustainable Performance and Knowledge Ability 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Impact of Innovative Leadership on Crisis Management Strategies in Public Institutions in the State of Qatar 1 Introduction 2 Theoretical Framework and Hypothesis Building 2.1 Innovative Leadership 2.2 Crisis Management Strategies 2.3 The Relationship Between Innovative Leadership and Crisis Management 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References A Systematic Review on the Influence of Entrepreneurial Leadership on Social Capital and Change Propensity 1 Introduction 2 Research Question 3 The Motivation to Investigate the Research Question 4 Research Methodology 5 Tabulated Systematic Literature Review 6 Results 6.1 Entrepreneurial Leadership, Social Capital, and Change Propensity 6.2 Entrepreneurial Leadership and Change Propensity 7 Limitations of the Literature Review 8 Directions for Future Research 9 Conclusion References Factors and Challenges Influencing Women Leadership in Management: A Systematic Review 1 Introduction 2 Literature Review 3 Methods 4 Results 5 Discussion 6 Conclusion References The Relation Between Creative Leadership and Crisis Management Among Faculty Members at Imam Abdulrahman Bin Faisal University in Light of the Corona Pandemic from the Perspective of Department Heads 1 Introduction 1.1 Problem Statement 1.2 Study Questions 1.3 Study Objectives 1.4 The Importance of the Study 1.5 The Study Limits 1.6 Study Procedural Terminology 2 Methods and Procedures 2.1 Study Approach 2.2 Population and Sample 2.3 Study Instrument 2.4 Instrument Validity and Reliability 2.5 Procedures 2.6 Statistical Analysis 3 Results and Discussion 3.1 Results of the First Question 3.2 Results of the Second Question 4 Recommendations References The Effect of Transformational Leadership Toward Organizational Innovation: A Study of Aerospace Manufacturing Industry in Malaysia 1 Introduction 2 Background 3 Literature Review 3.1 Organizational Innovation 3.2 Transformational Leadership 3.3 Idealize Influence 3.4 Inspirational Motivation 3.5 Intellectual Simulation 3.6 Relationship Between Transformational Leadership and Organizational Innovation 4 Summary 5 Theoretical Framework 6 Research Methodology 7 Conclusion References Entrepreneurial Marketing: An Approach-Based Paradigm Shift to Marketing 1 Introduction 2 Entrepreneurship and Marketing 2.1 Entrepreneurship 2.2 Marketing 2.3 New Approaches/Recent Approaches 3 Entrepreneurial Marketing 3.1 Marketing Within an Entrepreneurial Context 3.2 Theoretical Foundation and Development 3.3 Multifaceted Understanding of EM 4 Why the Paradigm Shift 4.1 The Recent Business Environment and Drivers for a Shift 4.2 Labeled-Termed Marketing 5 An-Approach Based Paradigm Shift-Discussion 6 Conclusions and Future Work References A Development of a Newly Constructed Model Related to the Impact of Entrepreneurial Motivation on Entrepreneurial Intention 1 Introduction 2 Literature Review 2.1 Three Needs Theory 2.2 Theory of Planned Behavior 2.3 Research Model 2.4 Entrepreneurial Motivation 3 Methodology 3.1 Population and Sample of the Study 4 Data Analysis 4.1 Reliability Analysis 4.2 Model Validation 4.3 Convergent and Discriminant Validities 4.4 Model Testing 5 Discussion and Conclusion 5.1 Discussion 5.2 Theoretical Implications 5.3 Implications for Asian Business Contexts 5.4 Limitation 5.5 Future Studies 5.6 Conclusion References Exploring the Relationship Between Open Innovation, Procurement Sustainability and Organisational Performance: The Mediating Role of Procurement Agility 1 Introduction 2 Research Variables and Methodology 3 Review Approach 4 Main Finding Table 5 Discussion 6 Summary 7 Research Limitations 8 Research Future Directions 9 Conclusion References The Effect of High Commitment Management Requirements in Achieving Strategic Entrepreneurship Through the Perceived Organizational Support in Iraqi Ministry of Health 1 Introduction 2 Problem of the Study and the Study Questions 3 Significance of the Study 4 Literature Review 4.1 High Commitment Management 4.2 The Strategic Entrepreneurship 4.3 Perceived Organizational Support 4.4 Previous Related Studies 4.5 What Distinguishes the Current Study From Previous Studies? 5 Hypotheses of the Study 6 Model of the Study 7 Methodology 7.1 Method of the Study 7.2 Population and Sample of the Study 7.3 Instrument of the Study 7.4 Validity and Reliability of the Study Istrument 8 Study Findings and Discussion 8.1 Description of Study Sample Properties 8.2 Description of Study Variables Results 8.3 Testing the Hypotheses of the Study 9 Results’ Discussion 9.1 Discussing the Results of the First Main Hypothesis 9.2 Discussing the Results of the Sub-hypotheses Arising from the First Main Hypothesis 9.3 Discussing the Results of the Second Main Hypothesis 9.4 Discussing the Results of the Third Key Hypothesis 9.5 Discussing the Results of the Fourth Main Hypothesis 10 Recommendations References Knowledge Management Interdependencies and Integration of Smart Buildings and Smart Cities: A Case of Dubai 1 Introduction 2 Literature Review 2.1 Smart Building 2.2 Smart Cities 2.3 Smart Buildings and Smart Cities Relationship 2.4 Information Technology and Urban Growth 2.5 The IT Alignment with Smart City Strategy 2.6 Dubai Plan 2021 3 Research Methodology 3.1 Research Design and Data Collection 3.2 Interviews 3.3 Online Resources 3.4 Sample Interviewed Organisations (DEWA & DM) 3.5 Limitations 4 Analysis and Results 4.1 Smart Water Management 4.2 Dubai’s March Towards a Smart Future 4.3 Dubai Plan Toward Transforming into a Smart City 4.4 Comparison of Dubai and Singapore 5 Discussion and Findings 6 Conclusion, Recommendations and Policy Implications 6.1 Conclusion 6.2 Recommendation and Policy Implications References Dubai Smart City as a Knowledge Based Economy 1 Introduction 2 Rationale and Objectives 3 Knowledge Economy in Brief 4 UAE Economy 5 UAE Knowledge Economy 6 Case of Smart Dubai 6.1 Challenges 6.2 Global Cases 7 Recommendations 8 Conclusion References Impact of Organizational Learning Capabilities on Service Quality of Islamic Banks Operating in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Organizational Learning Capabilities 2.2 Service Quality 3 Research Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussions and Recommendations References Impact of Knowledge Management on Administrative Innovation of Software Companies in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Knowledge Management 2.2 Administration Innovation 2.3 Knowledge Management and Administrative Innovation 3 Research Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Conclusion 7 Discussion 8 Recommendations References The Impact of Intellectual Capital on Competitive Capabilities: Evidence from Firms Listed in ASE 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 Intellectual Capital 2.2 Competitive Capabilities 2.3 Intellectual Capital and Competitive Capabilities 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Conclusion 7 Discussion 8 Recommendations References Impact of Knowledge Management on Total Quality Management at Private Universities in Jordan 1 Introduction 2 Theoretical Framework and Making Hypothesis 2.1 Knowledge Management 2.2 Total Quality Management 2.3 Knowledge Management and Total Quality Management 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Effect Knowledge Creation Process on Organizational Innovation in Social Security Corporation in Jordan 1 Introducing 2 Theoretical Framework and Creating Hypotheses 2.1 Knowledge Creation 2.2 Organizational Innovation 2.3 Knowledge Management Processes and Organizational Innovation 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Effect of Marketing Knowledge on Competitive Advantage in the Food Industries Companies in Jordan 1 Introduction 2 Literature Review and Hypothesis Development 2.1 Marketing Knowledge 2.2 Competitive Advantage 2.3 Marketing Knowledge and Competitive Advantage 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References The Effect of Talent Management on Organizational Innovation of the Telecommunications Companies in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Talent Management 2.2 Organizational Innovation 2.3 The Relationship Between Talent Management and Organizational Innovation 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Running Head: Impact of Smart Buildings on Accounting and Management Control 1 Introduction 2 Literature Review 2.1 Smart Building Policy 2.2 Facility Management in Smart Buildings 2.3 Management Controls 3 Thematic Results 3.1 Impact of Smart Buildings 3.2 Management Controls 3.3 Cybernetic Controls 3.4 Reward and Compensation 3.5 Administrative Controls 3.6 Cultural Controls 3.7 Accounting 4 Conclusion References Predictive and Prescriptive Analytics Tools, How to Add Value to Knowledge-Based Economy: Dubai Case Study 1 Introduction 2 Brief About the Organizations 2.1 Smart Dubai 2.2 Dubai Water and Electricity Department 3 Literature Review 3.1 Predictive and Prescriptive Analytics Tools 3.2 The Value Added from the Use of the Analytics Tools 3.3 Combining of Predictive and Prescriptive Tools 3.4 Knowledge Based Economy 3.5 Knowledge Based Economy in UAE 4 Research Methodology 5 Data Analysis 5.1 Smart Dubai Data Analysis 5.2 DEWA Data Analysis 6 Discussions 6.1 Comparison of Dubai Experience with the Analytical Tools’ Literature 6.2 Opportunities for Adding Value 6.3 Challenges 6.4 Global Cases for Benchmarking 7 Recommendations 8 Conclusion Appendix Smart Dubai—Interview Questions References Machine Learning, IOT, BIG DATA, Block Chain and AI Machine Learning Techniques for Stock Market Predictions: A Case of Mexican Stocks 1 Introduction 2 Machine Learning 3 Objective 4 Methodology 5 Practical Implications 6 Originality References Machine Learning Price Prediction During and Before COVID-19 and Consumer Buying Behavior 1 Introduction 2 Research Background 3 Aims and Objectives 4 Literature Review 5 Methodology 6 Findings and Analysis 7 Results Comparison and Recommendations 8 Conclusion References Secure CoAP Application Layer Protocol for the Internet of Things Using Hermitian Curves 1 Introduction 2 Background 2.1 Background of COAP 2.2 Hermitian Curves 3 Literature Review 4 Proposed Algorithm 5 Simulation Results 6 Conclusion References Effectiveness of Introducing Artificial Intelligence in the Curricula and Teaching Methods 1 Introduction 2 Literature Review 2.1 The Meaning of A.I. and How It Works in Educational Colleges 2.2 The Role of A.I. in the Achievement of Educational Goals 2.3 Expert Systems as Educational Tools 2.4 Expert Systems as Educational Tools 3 Method and Procedures 3.1 Population and Sample 3.2 Instrument 3.3 Statistical Processing 4 Results 5 Discussion and Recommendations References A Roadmap for SMEs to Adopt an AI Based Cyber Threat Intelligence 1 Introduction 2 Literature Review 3 Background Information 3.1 Artificial Intelligence (AI) 3.2 Cyber Threat Intelligence (CTI) 3.3 The Benefits of an AI Based CTI 3.4 The Core Functions of an AI Based CTI System 3.5 Designing an AI Based CTI system—The AI Development Life Cycle 3.6 Incorporating AI into Cyber Threat Intelligence 4 Research Design and Methodology 5 Findings and Results 5.1 Comments Received from the Senior Cyber Advisor 5.2 Comments Received from the SIEM—Subject Matter Expert 5.3 Comments Received from the Director of Network, Infrastructure and Security 6 Conclusion 7 Recommendation and Future Research References NoSQL: Future of BigData Analytics Characteristics and Comparison with RDBMS 1 Introduction 2 Literature Review 2.1 Big Data 2.2 Characteristics of RDBMS 2.3 Characteristics of NoSQL Databases 2.4 Classification of NoSQL Databases 2.5 Comparison Between RDBMS and NoSQL 3 Material and Methods 3.1 Adaptation of NoSQL 3.2 Questionnaire Development 3.3 Data Collection 4 Results and Findings 5 Conclusion 5.1 Future Work References Internet of Things Connected Wireless Sensor Networks for Smart Cities 1 Introduction 2 Iot-Based Wsn for Reducing Energy Consumption 3 Iot Based Water Supply System 3.1 Current Water Supply System 3.2 Automated Water Supply System 4 Iot Based Traffic Management System 5 Iot Based Deep Reinforcement Learning 6 Iot Based Underwater and Wireless Sensor Network 6.1 Topology Controlled Protocols 7 Conclusion References Machine Learning Approaches for Sustainable Cities Using Internet of Things 1 Introduction 2 Research Methods 3 Literature Review 4 The Internet of Things (IoT) in Smart City Development and Maintenance 4.1 Smart Energy 4.2 Smart Energy 4.3 Smart Citizens 4.4 Urban Planning 5 Machine Learning Approaches, IoT and Data Analytics for Smart Cities 5.1 Machine Learning Internet of Things and Data Analytics for Smart Cities 5.2 Machine Learning Approaches for Smart Cities 6 Performance Evaluation 7 Conclusion References DDoS Intrusion Detection with Ensemble Stream Mining for IoT Smart Sensing Devices 1 Introduction 2 Literature Review 3 Research Method 3.1 Dataset Description 3.2 Feature Extraction 3.3 Evaluations Sets 4 Classification Results: Ensemble Learning 5 Conclusions 6 Future Work References Machine Learning-Based Intrusion Detection Approaches for Secured Internet of Things 1 Introduction 2 Literature Review 3 Methodology 4 Analysis 5 Discussion and Open Issues 6 Conclusion References An Integrated Cloud and Blockchain Enabled Platforms for Biomedical Research 1 Introduction 2 How Blockchain Works 3 Integrated Network of Cloud and Blockchain for Medical System 3.1 Development of Phase I Framework 3.2 Framework for Phase II 4 Conclusion References Analysis of Issues Affecting IoT, AI, and Blockchain Convergence 1 Introduction 2 Theoretical Framework 2.1 Operational Definitions 2.2 Industry Description 3 Literature Review 4 Problem Statement, Research Gap, Research Contribution 4.1 Research Model and Hypotheses 4.2 Methodology and Research Design 4.3 Population/Sample/Unit of Analysis 5 Analyzing Data 5.1 Discussion of the Results 6 Conclusions and Recommendations References Breast Cancer Prediction Using Machine Learning and Image Processing Optimization 1 Introduction 2 Dataset Description 3 Methodology 4 Results 5 Conclusion References Development of Data Mining Framework Cardiovascular Disease Prediction 1 Introduction 2 Dataset Description 3 Methodology 4 Modelling 5 Results 6 Discussion References Unknown-Unknown Risk Mitigation Through AI: Case of Covid-19 1 Introduction 2 Research Question and Hypotheses 3 Literature Review 3.1 China 3.2 Australia 3.3 Thailand 3.4 France 3.5 South Korea 3.6 Alhosn UAE 4 Research Methods 5 Results 5.1 Interviews 5.2 Interview—AlHosn Application 6 Survey 7 Discussion 8 Conclusion Appendix 1 Appendix 2 References Covid19 Unknown Risks—Using AI for Disaster Recovery 1 Introduction 2 Research Problem 3 Literature Review 3.1 The Need for Technology-Based Solution 3.2 Unknown Unknown Risks 3.3 The Need for Advanced Technology 3.4 Artificial Intelligence and Machine Learning 3.5 Why AI is Trending Now? 3.6 AI in Risk 3.7 Adopting AI Capabilities for Disaster Recovery 3.8 The Role of AI in COVID-19 3.9 Conceptual Framework and Hypothesized Relationships 4 Methodology 5 Data Collection 5.1 Case A: Canada BlueDot 5.2 Case B: China Detection System 5.3 Case C: Dubai Police Movement Permission 5.4 Case D: IBM Watson Assistant 5.5 Case E: Microsoft Azure AI—ImmuneCODE 5.6 Case F: Facebook Fighting Misinformation 6 Analysis 6.1 Case A 6.2 Case B 6.3 Case C 6.4 Case D 6.5 Case E 6.6 Case F 6.7 Effectiveness of AI 7 Discussion of Results 7.1 Rapid Response 7.2 Decision Making 7.3 Improve Cost Efficiency 7.4 Early Prediction 7.5 Automate Processes 7.6 Detection and Tracking 8 Limitation 9 Recommendations 10 Conclusion References The Role and Impact of Big Data in Organizational Risk Management 1 Introduction 2 Background 2.1 Research Problem 2.2 Research Objectives 2.3 Research Questions 2.4 Significance of the Research 3 Literature Review 3.1 Big Data Analytics is Used in Fraud Prevention 3.2 Big Data Analytic Help Organizations to Manage Various Risks Associated with Third Parties 3.3 Big Data Analytics Have Been Vital in Reducing High Customer Churn Rates and Preventing High Employee Attrition 3.4 Big Data Analytics Foster Operational Assessment and Enables Organizations to Manage Various Forms of Digital Risks 4 Methodological Approach 4.1 The Research Design 4.2 Case Study Analysis 5 Results and Discussions 6 Conclusion and Recommendations References Marketing Mix, Services and Branding Customer Awareness Towards Green Marketing Mix in 5-Star Hotels in Jordan 1 Introduction 2 Theoretical Framework 2.1 Green Marketing Concept 2.2 Customer Awareness 3 The Study Methodology 3.1 Study Population and Sample 3.2 Study Instrument 3.3 Validity and Reliability 4 Data Analysis 4.1 Correlation 4.2 Descriptive Statistics 5 Discussion, Conclusion and Recommendations 5.1 Results Discussion 5.2 Conclusion 5.3 Marketing Practical Implications and Recommendations References Customers’ Perception of the Social Responsibility in the Private Hospitals in Greater Amman 1 Introduction 2 Theoretical Framework 2.1 Social Responsibility 2.2 Customer Perception 3 Study Methodology 3.1 Population and Sample of the Study 4 Data Analysis 4.1 Exploratory Factor Analysis (EFA) 4.2 Confirmatory Factor Analysis (CFA) 4.3 Testing Validity and Reliability 5 Data Analysis 6 Conclusion and Discussion Appendix 1 References The Impact of Brand Loyalty Determinants on the Tourists’ Choice of Five Stars Hotels in Jordan 1 Introduction 2 Theoretical Framework and Hypotheses Development 2.1 The Brand Loyalty Concept 2.2 The Tourists’ Choice 2.3 Determinants of Brand Loyalty that Affect the Tourist’s Choice 3 Study Model 4 Study Methodology 4.1 Study Population 4.2 Study Instrument 4.3 Validity and Reliability 5 Testing Hypotheses 6 Discussion and Conclusion 7 Recommendations References The Impact of Branded Mobile Applications on Customer Loyalty 1 Introduction 2 Theoretical Frame and Hypotheses Development 2.1 The Brand 2.2 Branded Mobile Applications 2.3 Brand Loyalty 2.4 Branded Mobile Applications and Loyalty 3 Research Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Impact of Internal Marketing Practices on Intention to Stay in Commercial Banks in Jordan 1 Introduction 2 Literature Review and Hypotheses Development 2.1 Internal Marketing 2.2 Intention to Stay 2.3 Relationship Between Internal Marketing and Intent to Stay 3 Study Model 4 Methodology 4.1 Study Population 4.2 Study Tool 4.3 Validity and Reliability 5 Model Fit 6 Testing Hypotheses 7 Discussions 8 Recommendations References The Effect of Electronic Marketing on Customer Satisfaction of the Insurance Companies in Jordan 1 Introduction 2 Theoretical Framework and Hypothesis Building 2.1 Electronic Marketing 2.2 Customers’ Satisfaction 2.3 Electronic Marketing and Customer Satisfaction 3 Study Model 4 Methodology 4.1 Population and Sample Selection 4.2 Measurement Instrument 5 Findings 5.1 Measurement Model Evaluation 5.2 Structural Model 6 Discussion 7 Recommendations References Share Your Beautiful Journey: Investigating User Generated Content (UGC) and Webrooming Among Malaysian Online Shoppers 1 Introduction 2 Study Importance and Objectives 3 Literature Review 3.1 SOR Theory and Brand Experience 3.2 Webrooming 3.3 User Generated Content (UGC) 3.4 Brand Engagement 4 Theoretical Framework 5 Formation of Hypotheses and Constructs 6 Research Methodology 7 Research Findings 7.1 Measurement Model Analysis 7.2 Structural Model Analysis 8 Discussion and Conclusion 9 Theoretical and Practical Implications 10 Limitations and Future Research Appendices References Sustaining Competitive Advantage During COVID-19 Pandemic: A Study of Aerospace Manufacturing Industry in Malaysia 1 Introduction 1.1 Overview of Selected Company 1.2 Overview of Covid-19 Lingerie Impact Towards Aerospace Manufacturer 2 Literature Review 2.1 Competitive Advantages 2.2 Scanning Internal and External Influence 2.3 Research Framework 3 Methodology 3.1 Research Method 3.2 Data Analysis Method 4 Conclusion References Barriers to Reverse Logistic on Implementation of Reverse Logistic: A Case of Malaysian Small and Medium Enterprise 1 Introduction 1.1 Background of the Study 1.2 Research Discussion and Research Gap 2 Literature Review 2.1 Reverse Logistics 2.2 Reverse Logistics Barriers 2.3 Relationship Between Financial Related Barriers and Reverse Logistics Implementation 2.4 Relationship Between Knowledge Related Barriers and Reverse Logistics Implementation 2.5 Relationship Between Law and Regulation Related Barriers and Reverse Logistics Implementation 2.6 Relationship Between Management Related Barriers and Reverse Logistics Implementation 2.7 A Theoretical Model for Reverse Logistics Implementation 2.8 Theoretical Framework 3 Research Methodology 3.1 Scale and Measures of Research 4 Data Collection Method 4.1 Research Findings 5 Study Conclusion References Does Customer Loyalty Lead to Successful Automotive Industry? a Study of Malaysian Consumer 1 Introduction 2 Background Study 3 Literature Review 3.1 Customer Loyalty 3.2 Competitive Advantage 3.3 Relationship Between Competitive Advantages and Customer Loyalty 4 Theoretical Framework 5 Research Methodology 6 Conclusion References Factors Influencing Car Buyers Purchase Decision During COVID-19 in Malaysia 1 Introduction 2 Background Study 3 Literature Review 3.1 Purchase Decision 3.2 Consumer Behaviour 3.3 Interrelationship Between Product Features and Purchase Decision 4 Theoretical Framework 5 Research Methodology 6 Conclusion References Environmental Forces Influencing Perceived Acceptance of COVID-19 Vaccination: Social Responsibility as a Moderating Role 1 Introduction 2 Methods 2.1 Research Design, Sample 2.2 Measures 3 Results 3.1 Demographic Examination 3.2 Descriptive Analysis 3.3 Reliability Analysis 3.4 Convergent and Discriminant Validity 3.5 Structural Model and Hypotheses Testing 4 Discussions 5 Conclusions References Ebb and Flow Theory in Tourism, Hospitality, and Event Management 1 Introduction 2 Ebb and Flow Theory 3 Importance of Ebb and Flow 4 Tourism Industry in Jordan as a Case Study 5 Conclusion References The Impact of Marketing, Technology and Security Orientations on Customer Orientation: A Case Study in Jordan 1 Introduction 2 Background of the Study 3 Methodology 3.1 Research Hypothesis 3.2 Sample Research 3.3 Reliability 4 Results 5 Conclusion References The Awareness and Confidence About COVID-19 Vaccines Among Selected Students in Faculty of Health Sciences: Comparison Study Among Malaysia, Pakistan and UAE 1 Introduction 2 Literature Review 2.1 Awareness Regarding the Risks and Benefits of COVID-19 Vaccines 2.2 Confidence in Getting COVID-19 Vaccines 3 Method 3.1 Study Design 3.2 Population and Sample 3.3 Questionnaire’s Validity and Reliability 4 Data Analysis and Findings 4.1 Awareness About the Risks and Benefits of COVID-19 Vaccines 4.2 Confidence in Getting COVID-19 Vaccines 4.3 Association Between the Awareness of Benefit and Risk of the COVID-19 Vaccines 5 Discussion and Conclusion 6 Recommendations 7 Limitations References Predicting Bitcoin Prices Using ANFIS and Haar Model 1 Introduction 2 Materials and Methods 2.1 Wavelet Transform Formula 2.2 Autoregressive Integrated Moving-Average Model (ARIMA) 2.3 ANFIS Model 2.4 Accuracy Criteria 3 Research Design and Methodology 4 Empirical Results 4.1 Data Description 4.2 Endogeneity Issues 4.3 Results and Discussion 5 Conclusion References Development of Data Mining Expert System Using Naïve Bayes 1 Introduction 2 Dataset Description 2.1 Preprocessing 2.2 Attribute Selection 3 Methodology 4 Modelling 5 Results 6 Discussion 7 Conclusion Appendix [Python Code with Outputs] References Does Strategic Change Mediate the Relationship Between Total Quality Management and Organizational Culture 1 Introduction 2 Importance of the Research 3 Problem Statement 4 Goals and Objectives 5 Purpose of This Research 6 Research Questions 7 Literature Review and Hypotheses Development 8 Research Methodology 9 Results and Discussion 10 Conclusion 11 Limitations and Future Research 12 Implication and Recommendations References Educational Supply Chain Management: A View on Professional Development Success in Malaysia 1 Introduction 2 Literature Review 3 Methodology 3.1 Expected Implications References Linear Discrimination Analysis Using Image Processing Optimization 1 Introduction 2 Dataset Description 3 Methodology 4 Modelling 5 Results 6 Discussion 7 Conclusion Appendix [Python Code with Outputs] References Pricing Policies and Their Impact on Customer Satisfaction 1 Introduction 2 Literature Review 3 Research Methodology 3.1 Research Model 3.2 Operational Definitions 3.3 Research Hypotheses 3.4 Population and Sampling 4 Data Analysis and Results 4.1 Validity and Reliability 4.2 Respondents Demographic Profile 4.3 Descriptive Analysis 4.4 Hypotheses Testing Results 5 Discussion and Conclusions References The Impact of Changes in Oil Prices on the Global and Saudi Arabia Economy 1 Introduction 2 Literature Review 3 Oil Production (American Crude) and OPEC Countries and Oil Prices in the Period 2011–2020 4 Reasons for the Recent Sudden Collapse of Oil Prices in Late April 2020? 5 The Impact of the 19-COVID Pandemic on the world's Economies 6 The Expected Effects of Changes in the Oil Market and Its Prices on Arab and Saudi Economies During Corona Pandemic 7 Model and Methodology 8 How Did Saudi Arabia Face This Price Crisis in the Oil Market? 9 Saudi Arabia Reforms of Energy Products Prices (Increasing the Efficiency of Government Support) 10 Conclusion References IoT Applications in Business and Marketing During the Coronavirus Pandemic 1 Introduction 2 What is IoT or IoE (Internet of Thing or Internet of Everything) 3 The Applications of IoT in Business 3.1 IoT in Supply Chain 3.2 Organizational Performance 3.3 IoT and Customer Service Management 3.4 IoT and Human Resources Management 3.5 Environmental and Energy Conservation 3.6 Data Security Management 3.7 Organizational Management and Decision Making 3.8 Workplace Sanitation 4 IoT Applications in Marketing and Advertising 4.1 Customer Behavior Analysis 4.2 IoT and Customer Relationship Management (CRM) 4.3 IoT Applications in Customer Service and Support 4.4 IoT and Product/Service Support 5 Limitations and Challenges 6 Conclusion References Impact of Workplace Happiness on the Employee Creativity: A Systematic Review 1 Introduction 2 Problem Statement 3 Research Purpose 4 Research Questions 5 Research Hypotheses 6 The Study Proposed Model 7 The Study Terms Definitions 8 Literature Review 8.1 Workplace Happiness 8.2 Employee Performance 8.3 Employee Creativity 8.4 Antecedents of Employee Happiness 8.5 The Extrinsic Factors of an Employee’s Happiness at the Workplace 8.6 The Intrinsic Factors Influencing the Level of Employee Happiness at the Workplace 8.7 Role of Workplace Happiness 9 Data Collection and Analysis 9.1 Keyword Search 9.2 Journal Databases 9.3 Flowchart for the Selected Studies 9.4 Inclusion Criteria 9.5 Quality Assessment Checklist 9.6 Quality Assessment Results 9.7 Classification of the Study Process and Previous Studies 10 Research Limitations 11 Conclusion References