ENGLISH

Total Relationship Marketing

By Evert Gummesson

Book information

Year
2002
ISBN
0750654074, 9780750654074, 9780585458083
LCC
HF5415.55 .G86 2002
Open Library ID
OL3570579M
Language
english
Format
PDF
Filesize
2 MB (1648910 bytes)
Edition
2
Pages
350\369
Topic
Business Marketing
Time added
2011-06-04 13:46:07

Description

Total Relationship Marketing provides a genuinely unique new view of the meaning of marketing management and a complete introduction to the rapidly evolving field of relationship marketing. A major contribution to marketing thought internationally, this new edition of Gummesson's seminal title presents a powerful and in depth analysis of modern relationship marketing. Highly informative, practical in style, and packed with examples and cases from real companies, it is an essential resource for all serious marketing practitioners as well as both undergraduate and postgraduate students. Customer Relationship Management (CRM) is a key feature throughout this newly revised editionComprehensive coverage on the Internet, e-Business and one-to one marketingNew examples, cases, concepts and references have been added to aid the reader

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