ENGLISH

Service Design and Delivery

By Jagdeesh S. Dhaliwal , Mairi Macintyre , Glenn Parry (auth.) , Glenn Parry , Jannis Angelis (eds.)

Book information

Publisher
Springer US
Year
2011
ISBN
1441983201, 9781441983206
DOI
10.1007/978-1-4419-8321-3
Google Books ID
gsKeqEpN9XYC
Language
english
Format
PDF
Filesize
3 MB (2781004 bytes)
Series
Service Science: Research and Innovations in the Service Economy
Edition
1
Pages
170\193
Orientation
yes
Scanned
no
Time added
2011-08-31 04:54:40
Management of Computing and Information Systems; M

Description

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

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