ENGLISH

Message Received: 7 Steps to Break Down Communication Barriers at Work (BUSINESS BOOKS)

By Mary E. Donohue

Book information

Publisher
McGraw-Hill Education
Year
2020
ISBN
1260456358, 9781260456356
Language
english
Format
EPUB
Filesize
3 MB (3551635 bytes)
Pages
240\0
Time added
2021-06-28 08:20:40

Description

From a TEDX speaker with nearly half a million views and renowned digital psychologist, an action plan for driving creativity and innovation among generationally diverse staff in today’s technology-heavy workplace Each generation in the workforce today―Baby Boomers, GenX, Millennials, and GenZ―responds differently to different styles of leadership and communication. Message Received provides an actionable that plan readers can use to optimize communication within departments and among teams. Author Mary Donohue delivers a 7-step solution for motivating and inspiring people who respond to communication approaches differently, especially when it comes to technology:  Step 1: Understand how the human brain responds to communication through technologyStep 2: Identify how you listenStep 3: Diagnose team engagement issuesStep 4: Customize conversation  Step 5: Analyze your team’s Digital EQ  Step 6: Interpret generational triggersStep 7: Mastery: Realizing your power as a communicator Instead of feeling unheard, frustrated, and held back because of different communication preferences, Message Received provides the tools you need to increase staff engagement and productivity. Through case studies, evolutionary communication science, evidence-backed research, and more, readers will walk away with the tools they need to be their most influential-self.

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