ENGLISH

Warranty Management and Product Manufacture (Springer Series in Reliability Engineering)

By Wallace R. Blischke , D.N. Prabhakar Murthy

Book information

Year
2005
ISBN
1852339330, 9781852339333, 9781846282584
Open Library ID
OL18203355M
Language
english
Format
PDF
Filesize
1 MB (1114160 bytes)
Edition
1st Edition.
Pages
302\311
Topic
Technique
Time added
2011-06-04 13:46:07

Description

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world’s leading experts in warranty management.

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