ENGLISH

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

By Jeff Gee , Val Gee

Book information

Publisher
McGraw-Hill
Year
1999
ISBN
0070248176, 9780070248175
Open Library ID
OL7294909M
Language
english
Format
CHM
Filesize
1 MB (1106478 bytes)
Edition
1
Pages
147\0
Time added
2011-06-04 13:46:07

Description

Unlike other customer service books, Jeff and Valerie Gee's concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. In the bestselling tradition of Delivering Knock Your Socks Off Service, the authors' "pep talk" includes concrete tips on how to: sympathize with the customer; take a call, transfer a caller, or end a call smoothly; defuse angry customers; maintain a positive frame of mind...and more!

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