Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

By Keith Dawson (Author)

Book information

Publisher
CRC Press
Year
1999
ISBN
9781578200504, 9781482294576, 9781138412378, 9780080948805, 9780429082801
DOI
10.1201/9781482294576
Format
PDF
Filesize
7 MB (7790220 bytes)
Edition
1
Pages
\215
Time added
2020-10-06 04:24:42
Computer Science;Information & Communication Techn

Description

It`s not just the technology, the people, or the customers. It`s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business`s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f

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