ENGLISH

ITSM Value Streams: Transform opportunity into outcome

By David Billouz , Akshay Anand , Rajiv Dua , Mark Smalley

Book information

Publisher
BCS, The Chartered Institute for IT
Year
2023
ISBN
1780176074, 9781780176079
Language
english
Format
EPUB
Filesize
7 MB (7542143 bytes)
Pages
160\0
Time added
2023-06-28 13:09:45

Description

ITSM Value Streams is a comprehensive guide to organizations on how to effectively utilize IT services to achieve business outcomes. It emphasizes the importance of understanding the value streams that flow through an organization and how IT services can be configured and applied to co-create value between IT service providers and consumers. The book provides practical insights on how to identify and eliminate anti- patterns, while introducing ways of working that reduce waste and frustration. By focusing on the bigger picture and providing fast feedback, teams are able to improve their work and contribute to the overall success of the organization. This is an essential resource for people in IT service management, IT managers, IT service managers, consultants and offers the chance to learn how to apply value stream thinking to achieve their IT service management objectives and also to get familiar with value management concepts.

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