ALGORITHMIC MANAGEMENT : Awareness, Risks and Response of the Social Partners / Final report

Description

Algorithmic management tools are used in recruitment, surveillance and daily decision-making of workers’ lives. One-third out of 1395 respondents are aware that such tools are used at their workplace, one-third believe that this is not the case and the remainder do not know anything about such tools. • Workers state that trade unions have raised ethical issues and discussed automatic surveillance with the employer. One-third, however, have not perceived any trade union activity and workers are calling for more action to increase the transparency of algorithmic management. • Despite the fact that collective bargaining targeting algorithmic management is rare, several examples of collective agreements and arrangements are already in place and worth examining more closely. Title page Table of contents 1 Introduction 2 Methodology 3 Awareness of algorithmic management use and risks Graph 1 Average awareness of AM usage at the workplace (N=1158, as a %) Graph 2 Awareness of AM usage by item (N=1158, %) Graph 3 Awareness of algorithmic management risks (N=1156, as a %) 4 Trade unions response to mitigate and prevent AM risks 4.1 Trade union practices 4.2 Collective bargaining 4.3 Workers’ expectations regarding trade union action Table 1 Trade union action and practices to address risks related to AM (N=986, as a %, multiple responses possible) Graph 4 The magnitude of importance of issues to be included in bargaining (N=969, as a %) Graph 5 Workers’ expectations towards trade unions regarding the AM risk being addressed (N=987, as a %) 5 Employers’ practices addressing and mitigating the risks caused by AM 5.1 Employers’ practices 5.2 Workers’expectations regarding employers’ actions Graph 6 Average workers’ experience with employer practices relating to AM transparency (N=1077, as a %) Table 2 Workers' experience with employers’ practices with regard to AM risks (N=1031, %) Graph 7 Workers’ experiences with employers’ practices relating to AM transparency by type of practices (N= 1077, %) Graph 8 Worker’s expectations regarding employers’ AM actions (N=1034, %) 6 Conclusions and recommendations Annex Sample Structure Bibliography List of graphs List of tables Abbreviations About the author Imprint Summary