Cultural Enablers: Respect Every Individual and Lead with Humility

Description

When done well, implementing the principles found in the Cultural Enablers dimension of the Shingo Model leads to an organizational culture that assures a safe environment, places a special emphasis on the development of its people, and engages and empowers everyone in the pursuit of continuous improvement. This fifth book of the Shingo Model series is laid out in a format similar to a Shingo workshop. You’ll find chapters devoted to both of the principles, examples from organizations from around the world, an overview of key systems and ideal behaviors, and a few expanded case studies to aid your learning. Cultural Enablers is designed to help all organizations on their journey towardexcellence. You will better understand the concepts of respect and humility, and how these two principles can be brought to life through the creation of your own ideal behaviors. Although the systems listed here are not exhaustive, you’ll discover an overview of a few systems that are critical to developing a world-class culture of continuous improvement that is characterized by high levels of engagement and daily problem solving. Cover Half Title Series Page Title Page Copyright Page Dedication Table of Contents Acknowledgments About the Editors Introduction Chapter 1 Organizational Excellence and the Shingo Institute Shigeo Shingo Back to Basics The Shingo Institute The Shingo Model and the Shingo Prize The Six Shingo Workshops DISCOVER EXCELLENCE SYSTEMS DESIGN CULTURAL ENABLERS CONTINUOUS IMPROVEMENT ENTERPRISE ALIGNMENT BUILD EXCELLENCE The Shingo Model Series of Books Chapter 2 The Cultural Enablers Dimension The Importance of Culture Research on Engagement Balancing People and Process Principles for Enabling Your Culture Respect Every Individual Lead with Humility Cultural Enablers Supporting Concepts Assure a Safe Environment Develop People Empower and Involve Everyone A Learning Organization Chapter 3 Respect Every Individual Understanding the Principle Owed and Earned Respect Behavioral Benchmarks Examples of Ideal Behaviors Principles in Action: Respect at AbbVie The Lean Journey at AbbVie, Ballytivnan Shaping the Culture through Ideal Behaviors The Importance of Safety Results Chapter 4 Lead with Humility Understanding the Principle Behavioral Benchmarks Examples of Ideal Behaviors Principles in Action: Humility at Abbott Nutrition One China The Lean Journey at Abbott One China Our Pledge Behaviors, Our Foundation Shaping Culture by Leading with Humility The Importance of Development Leading with Humility through Mindful Leaders Results Chapter 5 Enabling Culture at TESSEI Enter Teruo Yabe Changing Perceptions at TESSEI Transforming the Role of Management Getting Results Reflections on Respect and Humility at TESSEI Chapter 6 Systems That Support Cultural Enablers What People Want from Culture The Five Key Systems System #1: Environmental, Health, and Safety Example: Forest Tosara Baldoyle, Ireland Example: Abbott in Ireland and the Croí an Óir Program Example: Hologic Costa Rica System #2: Training and Development Example: Viatris Damastown, Ireland System #3: Continuous Improvement Example: University of Washington, Seattle, Washington System #4: Coaching Example: US Synthetic, Orem, Utah System #5: Recognition Example: OC Tanner, Salt Lake City, Utah Best Practices for the “Appreciate Great in Culture Cloud” Program Chapter 7 Assessing the Cultural Enablers Dimension Identify Your Ideal Behaviors Example: Boston Scientific, Cork, Ireland Developing an Effective Process Example: University of Washington, Seattle, Washington Understanding Maturity Chapter 8 The Impact of Enabling Your Culture Transforming Culture at Abbott Diagnostics, Longford, Ireland The Journey to Excellence The Five Systems at Abbott Longford System #1: Environmental, Health, and Safety System #2: Training and Development System #3: Continuous Improvement System #4: Coaching System #5: Recognition Results Bibliography Index