Online Coaching

Description

This book gives an insight into virtual as well as multimedia possibilities for professional applications, scientifically based concepts, competence development and ethical guidelines. Case studies are used to illustrate the multimedia-based, virtual implementation of systemic solution-oriented support processes. The interweaving of virtual coaching with training modules takes into account the latest trends in continuing education. For this, provider platforms and tools must meet certain requirements to ensure safety and professionalism. Foreword 2 Foreword 1 Preface Acknowledgments Contents About the author List of Figures List of Tables 1 Introduction 2 Current Situation 2.1  Market Assessment 2.2  Internet Behavior 3 The Media-Supported Encounter 3.1  Virtual—Really—Real 3.2  Telematics and its Risks 3.3  Studies on Interventions on the Internet in Therapy, Coaching and Counseling 4 Coaching and Its Development 4.1  Coaching Concept and Practice Fields 4.2  Development Phases in Coaching 4.3  Differentiation in the Coaching Field 5 The Concept of Online Coaching 5.1  Variety of Terms 5.2  Definition of Terms 6 Overview of Existing Offers 6.1  Online Consultation 6.2  Stages Model for Classifying the Professionalism of Online Coaching 6.2.1  Stage I: Medially Mediated Communication (Telephony, Video, Emailing, Chatting) 6.2.2  Stage II: Unspecific Platforms 6.2.3  Stage III: Professional Tools and Process Control 6.2.4  Stage IV: Integrative Coaching Platform 7 Success Factors in Coaching 7.1  Nonspecific Therapeutic Factors in Coaching 7.2  Patterns and Pattern State Changes 7.2.1  Schema 7.2.2  Pattern 7.2.3  Pattern States 7.2.4  Somatic Markers 7.2.5  Influencing Pattern States 7.3  Specific Effective Factors in Online Coaching 7.3.1  Self-revelation 7.3.2  Control, Self-reflection and Awareness of Identity 7.3.3  Relationship Formation and Emotional Closeness 7.3.4  Self-reflection 7.3.5  Transfer Support 7.4  Specific Success Factors When Coaching with Avatars in 3-D Worlds 7.4.1  Presence 7.4.2  Immersion 7.4.3  Involvement 7.4.4  Avatar Design 8 Process Control in Coaching and Online Coaching 8.1  The Coaching Conversation 8.2  Exemplary Process Models 8.3  Process Model for Online Coaching According to Ribbers & Waringa 8.3.1  Phase I: Analysis 8.3.2  Phase II: Internalization—the Client Circle and the Reinforcement Circle 8.3.3  Phase III: Result Assurance 8.4  The Phases of the Karlsruhe School Face to Face and Online 8.4.1  Contact 8.4.2  Contract 8.4.3  Process Design of a Coaching Unit 8.4.4  Description of the Process Phases 8.4.5  Evaluation 9 Competencies for Online Coaching 9.1  Media Competence 9.2  Media Communication 9.2.1  Reading and Writing Competence 9.2.2  Hearing: Acoustically Mediated Communication 9.3  Methodological Competence 9.3.1  Chat 9.3.2  Whiteboard 9.3.3  Presentation 9.3.4  Sociogram 9.3.5  Picture Gallery 9.3.6  Constellation 9.3.7  Resource Tree 9.3.8  Inner Team 9.3.9  3-D world 9.3.10  Example Case 10 Coaching Formats 10.1  Explanation of Terms Format and Setting 10.2  Setting Factors 10.3  Format Criteria 10.4  Format Examples 10.4.1  Group Coaching Online—Coaching Conference 10.4.2  Team Coaching 10.4.2.1  Example of the Use of Online Tools in Team Coaching 10.4.3  Conflict Coaching Online 10.4.4  Transfer Coaching 10.4.5  Walk and Talk 10.4.6  Solution Finder—Self-Coaching Plus Peer Coaching 10.4.7  CAI®-Business Coaching as a Format 10.4.8  Coaching Program for Developing Culture in a Corporation 11 Quality in Online Coaching 11.1  Structural, Process and Result Quality 11.2  Professional Development 11.3  Ethics Guidelines 12 Media Concept for Online Coaching 12.1  Information Processing 12.2  Media Design Principles 12.3  Accessibility 12.4  Data Security 13 Advantages and Disadvantages of Online Coaching 13.1  Advantages of Online Coaching 13.2  Disadvantages of Online Coaching 13.3  Final Recommendations 14 Final Remarks References