ENGLISH

Service Intelligence: Improving Your Bottom Line With the Power of It Service Management

By Sharon Taylor

Book information

Publisher
Prentice Hall
Year
2011
ISBN
0132692074, 9780132692076
LCC
HD9696.67.A2 T39 2012
Google Books ID
waekb54aS3cC
Open Library ID
OL24917911M
Language
english
Format
PDF
Filesize
2 MB (2363337 bytes)
Edition
1
Pages
201\201
Orientation
yes
Scanned
no
Time added
2012-02-04 16:00:00

Description

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying  To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it. You’ll learn how to ensure service quality, anticipate vulnerabilities, improve reliability, and link IT directly to business performance. Taylor explains ITSM from a true business point of view, cutting through jargon and helping you drive value without becoming overly technical. She gives you powerful tools for negotiating IT services more effectively, improving IT ROI, and escaping “captivity” to either internal or external IT providers.

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