Strategic IT Governance 2.0: How CIOs Succeed at Digital Innovation

Description

Weinzimer provides industry case studies of companies that have implemented multiple components of The Strategic IT Governance 2.0 model. These companies successfully leveraged collaboration between technology and the business to deliver technology projects that provide the best customer value, improve cost efficiencies, and create a governance culture across business areas. In his book, you will learn valuable lessons to implement an innovative governance model for your company.― Ashley Pettit, CIO, and Senior Vice President, Enterprise Technology, State Farm In Strategic IT Governance 2.0, Phil provides a number of exciting case studies of how CIOs are leveraging technology to innovate and create value. They are following Phil's model, building strategic and tactical relationships within the business to drive technology growth strategies, collaborating with partners to improve customer service and increase value with process optimization and best practice metrics. Each of these companies offers a slightly different take on the multiple components of the Strategic IT Governance 2.0 model; however, these organizations' collective and individual success indicates the strength of the components.― Dawn Kirchner-King, Vice President and Chief Information Officer, Armstrong World Industries Today's business environment is more complicated, creating additional challenges for the successful execution of strategic enterprise projects. Unless an organization revisits its governance model, strategic projects are at risk of negatively impacting business success. So, how do companies succeed in overcoming these obstacles to improve project success? Strategic IT Governance 2.0: How CIOs Succeed at Digital Innovation explains how IT executives can take the lead and successfully drive digital transformation initiatives and associated projects. The book presents the Strategic IT Governance 2.0 model that focuses on project alignment, process reinvention, and leadership excellence. It is filled with case studies of the model’s implementation, giving practical insight into how organizations have successfully executed digital transformation. Cover Half Title Endorsement Page Title Page Copyright Page Dedication Table of Contents Foreword 1: Ashley Pettit Foreword 2: Dawn Kirchner-King Acknowledgments About the Author Introduction Strategic IT Governance 2.0 Framework Chapter 2: The Changing Landscape:: The Case for Change Citings Chapter 3: Strategic IT Governance 2.0:: An Overview Strategic IT Governance 2.0 – A High-Level Overview Business Value Competencies Executive Sponsorship and Business and IT Partnership Strategic Alignment IT Efficiency Competencies Collaboration Process Optimization Best Practice Metrics Summary Citings Chapter 4: Digital Transformation Governance Model at Armstrong World Industries:: Introduction Citings Chapter 5: How Armstrong World Industries Focus on Executive Sponsorship, Business/IT Partnership, and Strategic Alignment in Governing Digital Acceleration Initiatives Improved Business Performance Leveraging the IT Organization Digital Transformation/Strategic IT Governance at Armstrong World Industries Executive Sponsorship Governance Model for Digital Acceleration Digital Council Members Governance Council Key Responsibilities IT Organization Digital (Focus Area) Steering Committees Business/IT Partnership Strategic Alignment How an Idea Becomes a Project–Business Relationship Manager Assignments How an Idea Becomes a Project – the Process Project Idea Reviewed and Cultivated Prioritization, Approval, and Resource Planning Project Initiation A Balanced Approach to Strategic Alignment Chapter Summary Citings Chapter 6: How Armstrong World Industries Focus on Collaboration, Process Optimization, and Best Practice Metrics to Implement Digital Transformation Projects Collaboration Process Optimization Project Methodology, Tools, and Techniques Roles and Responsibilities Project Administration Structure Communication Plan Team Documentation Project Execution Status Reports/Flash Reports Issue Log and Dashboard Updates Project Steering Committee Supplier Management Supplier/Vendor Classification Emerging Supplier/Vendor Strategic Supplier/Vendor Tactical Supplier/Vendor Legacy Supplier/Vendor Supplier/Vendor Scorecard Meeting Cadence Digital Roadmap Compliance Checklist Tools for Managing Projects Deliverables: Workplans and Flash Reports Change Request Process Project Closing Steps Best Practices Metrics Benefit Metrics Digital Dashboard Digital Dashboard for Each of the Three Digital Initiatives Chapter Summary Citings Chapter 7: How State Farm Transformed Its Governance Process to Improve Business Success A Historical Perspective The State Farm Digital IT Transformation Journey How State Farm Incorporates Strategic IT Governance 2.0 Competencies to Achieve IT Transformation Executive Sponsorship/Business IT Partnerships Strategic Alignment Collaboration/Process Optimization Best Practice Metrics Summary Citings Chapter 8: How the State of Georgia Implemented a Governance Solution Saving Millions of Dollars Each Year Background Executive Sponsorship for a New Governance Model Developing the GETS Outsourced Infrastructure Service Model GETS Services Platform The GETS Governance Model Executive Governance: Strategic Level Enterprise “G” Governance – Operational Level Workstream ‘g’ Governance Business/IT Partnership/Collaboration Strategic Alignment Process Optimization/Collaboration GETS PMO Organization Managing Agency Requirements Capgemini MSI Capgemini MIS Governance Process Governance Forums Continuous Improvement Metrics GETS Strategic Metric Reports Summary Citings Chapter 9: How the CIO of an Agriculture Conglomerate Reinvented Its Governance Competency to Improve Project Success Tony Lombardi – CIO Developing a Vision and Reorganizing the IT Organization Executive Sponsorship on Value of Governance Establish a Business/IT Partnership Strategic Alignment Creating a Project Prioritization Process Collaboration Establishing a Collaborative Environment Business Relationship Managers Information Transparency Process Optimization Improving Product Management Techniques Enhanced Use of Agile Techniques Establish a PMO Develop a Project Life Cycle Process Best Practice Metrics Summary Citings Chapter 10: How the State of New Jersey Applied an Innovative Governance Model to Create a Transparency Website to Track COVID-19 CARES Act Funding Background Executive Sponsorship/Agency IT Partnership Strategic Alignment Process Optimization Best Practice Metrics Summary Citings Chapter 11: How a Raytheon Team Collaborated with Stakeholders to Improve Project Success Raytheon The STARS Program What Went Wrong Project Impact Award-Winning Program Summary Citings Chapter 12: How a Candy Confectionery Mastered a New Governance Model to Improve Business Performance Background Executive Sponsorship The Strategy Realization Office Strategic Alignment Collaboration Process Optimization Initiative Charter Situational Summary Report Strategic Project Completion Checklist Metrics Strategy Realization Scorecard – Strategic Realization Scorecard Strategy Realization Scorecard – Strategic Execution Tracker Summary Citings Chapter 13: How the CIO at Carestream Reinvented Its Strategic IT Governance Competency to Improve Project Success Roles and Responsibilities of the Key Players Executive Sponsorship/IT Business Partnership/Collaboration Strategic Alignment Process Optimization Project Management Methodology Changing IT Culture Training Material Vendor Management Office Project Status Meetings Escalation Process Best Practices/Metrics 4-Up Report Summary Citings Chapter 14: How Miratech Implemented a Governance Methodology to Rescue a Failing Project Case Overview Background Pre-Contract Activities Project Implementation Methodology – Estimating Development Hours Project Implementation Methodology – Project Organization Project Implementation Methodology – Miratech Agile Portfolio System Tax Assessment System Modernization – Project Execution Summary Citings Chapter 15: How the State of Georgia Implemented a Governance Solution Saving Millions of Dollars Each Year Case Overview State of Georgia – Project Governance The Office of the CIO at the State of Georgia The Project Governance Process Challenges with Enterprise Governance Reinventing the Governance Process and Selecting a Supporting Tool Implementation and Value of the CAI TrueProject Suite Vendor Relationship Training Implementation Consulting Value of CAI’s TrueProject Suite Governance Tool Capabilities Business Value of Reinvented Governance Process Finance Project Case Management Medicaid Eligibility Upgrade Project Summary Citings Chapter 16: How the Rochester, NY, CIO Improved Citizen Services with an Innovative Strategic Governance Process Citing Chapter 17: A State CIO Shares Insights on the Importance of Strategic IT Governance Interview Preface Citing Chapter 18: How to Assess the Maturity of Your Company’s Strategic IT Governance Competencies The Strategic IT Governance Implementation Roadmap – Framework Strategic IT Governance 2.0 Maturity Grid and Maturity Matrix The Strategic IT Governance 2.0 Maturity Matrix The Strategic IT Governance 2.0 Maturity Assessment – Who Should Take the Assessment How to Assess Strategic IT Governance 2.0 Maturity Level for Your Company How to Analyze Strategic IT Governance 2.0 Assessment Summarize the Assessment Results Plot the Results on a 2×2 Grid to Visually Show the Current Score and Goal Score Maturity Assessment Analysis Techniques Summary Citings Chapter 19: How to Analyze, Plan, and Implement Strategic IT Governance 2.0 Competencies in Your Company Review Draft Initiatives Recommendations Executive Sponsorship Business/IT Partnership Strategic Alignment Collaboration Process Optimization Best Practice Metrics Executive Sponsorship Business/IT Partnership Strategic Alignment Collaboration Process Optimization Best Practice Metrics Six-Month Checkpoint Executive Sponsorship: John – CIO Ibid Business/IT Partnership: Curt – VP-Ops Ibid Strategic Alignment: Sally – VP-PMO Ibid Collaboration: Gail – CTO Ibid Process Optimization/Best Practice Metrics: Paul – Director Application Development and Sally – VP PMO Ibid Chapter Summary Citing Chapter 20: Final Thoughts Index