E-Government: Implementation, Adoption and Synthesis in Developing Countries

Description

E-Government is a hot topic. The integration of Information and Communication Technologies into public service delivery worldwide offers a number of promising opportunities. This text refers in particular to the benefits derived from ubiquitous access to and delivery of government services to citizens, business partners and employees. This book analyses the fundamental technical and non-technical concepts  that are essential for successful implementation of e-Government in diverse environments, especially in developing countries.   This book is an indispensable resource for both e-Government practitioners and researchers in that it brings to the fore scholarly scrutiny, scientific debate, and best practice in e-Government.  The author has a background in computer and information science and accentuates the multi-disciplinary nature of the issues surrounding e-Government. List of Abbreviations List of Figures List of Tables Chapter 1: Prologue 1.1 Introduction 1.2 Focus and Locale 1.3 Background: E-Government and Society 1.4 Semantic Understanding of e-Government 1.5 Practical Uses of e-Government 1.6 E-Government Impact 1.7 E-Government Research and Practice 1.8 Book Rationale 1.9 Conclusion and Summary Chapter 2: The e-Government phenomenon 2.1 Introduction 2.2 Background to e-Government Conceptualization 2.3 Motivation for e-Government Implementation 2.4 What is e-Government? 2.5 Factors Influencing e-Government Proliferation 2.6 Levels of e-Government 2.7 E-Government versus e-Governance 2.8 Types of e-Government Applications 2.8.1 Government-to-Citizens (G2C) 2.8.2 Government-to-Businesses (G2B) 2.8.3 Government-to-Government (G2G) 2.8.4 Government-to-Employees (G2E) 2.9 Success or Failure of e-Government Implementation 2.10 E-Government Implementation Worldwide 2.11 Conclusion and Summary Chapter 3: E-Government and Society 3.1 Introduction 3.2 Benefits, Disadvantages and Implications of e-Government 3.2.1 Benefits of e-Government Applications 3.2.2 Economy and e-Government 3.2.3 Negative Implications of e-Government 3.3 Multi-Dimensional Aspects of e-Government Applications 3.4 Conclusion and Summary Chapter 4: E-Government Readiness 4.1 Introduction 4.2 Socio-technical Infrastructure for e-Government 4.2.1 E-Readiness and the Digital Divide 4.2.2 The Role of Policy and Leadership in e-Government 4.2.3 Social Infrastructure 4.2.4 Technical Infrastructure 4.3 E-Government Maturity Models 4.3.1 West Four-Stage Model 4.3.2 Gartner Maturity Model 4.3.3 Layne and Lee Four-Stage Maturity Model 4.3.4 Deloitte’s Six-Stage Maturity Model 4.3.5 Howard’s Three Stage Model 4.3.6 Hiller and Bélanger’s Five-Stage Model 4.3.7 United Nations Five-Stage Model 4.3.8 World Bank Three-Stage Maturity Model 4.3.9 Asia Pacific Six-Stage Model 4.3.10 Moon Five-Stage Model 4.3.11 Chandler and Emanuel Four Stage Model 4.3.12 Accenture Five-Stage Model 4.3.13 Public Sector Process Rebuilding (PPR) Four Phased Model 4.4 Importance of e-Readiness Assessment 4.5 E-Readiness and e-Government 4.6 Guidelines in e-Readiness Assessment 4.6.1 The Computer System Policy Project’s Readiness Guide for Living in the Networked World 4.6.2 Guide for Developing Countries, Asian Pacific Economic Cooperation’s E-Commerce Readiness Assessment 4.6.3 Harvard University’s Center for International Development Readiness for the Networked World 4.6.4 Case Studies for e-Readiness Assessment 4.6.5 International Telecommunications Union Internet Country Case Studies report, Mosaic Methodology 4.6.6 United States Agency for International Development Tool and Report 4.6.7 Sweden International Development Agency 4.6.8 Association of South East Asian Nations e-Readiness Assessment 4.6.9 Third Party Survey and Reports 4.6.10 McConnell International Risk e-Business 4.6.11 World Information Technology and Services Alliance’s International Survey of e-Commerce 4.6.12 The Economic Intelligence Unit: e-Business Readiness Rankings 4.6.13 Statistical Indicators Benchmarking the Information Society 4.6.14 World Bank’s Knowledge Assessment Methodology Report 4.6.15 Information Society Index Report by the International Data Corporation 4.6.16 Networked Readiness Index in the Global Information Technology Report 4.6.17 Kenny’s Assistance to Overcome the Digital Divide (World Bank) 4.6.18 World Telecommunication Indicators 4.6.19 Digital Access Index by International Telecommunications Union 4.6.20 Analysis of the e-Readiness studies 4.7 Conclusion and Summary Chapter 5: E-Government Assessment Methods and Frameworks 5.1 Introduction 5.2 Background to e-Government Assessment 5.3 Conceptualization of e-Government Assessment 5.4 E-Government Assessment Methods 5.4.1 Considering the Digital Divide 5.4.2 E-Government Assessment Frameworks 5.4.2.1 India’s e-Government Assessment Framework 5.4.2.2 United Nations Department of Economic and Social Affairs Global e-Government Readiness Series 5.4.2.3 The MAREVA Framework 5.4.2.4 The UK Criminal Justice IT Benefits Management Framework 5.4.2.5 Accenture e-Government Leadership Survey Framework 5.4.2.6 CPP-BU Global e-Government Rankings Series 5.4.2.7 Balanced Scorecard (BSC) Theory 5.4.2.8 The European Union e-Government Economic Project Framework 5.4.2.9 Standard Cost Model 5.5 Other e-Government Measurement Frameworks 5.6 Shortcomings of Some of the e-Government Assessment Frameworks 5.7 E-Government Assessment Metrics and Tools 5.7.1 Web Measure Index 5.7.2 Telecommunications Infrastructure Index 5.7.3 Human Capital Index 5.7.4 E-Participation Index 5.7.5 E-Government Index 5.7.6 E-Government Readiness Index 5.7.7 E-Government Measurement Systems 5.7.8 Organisational Readiness Assessment 5.7.9 Business Processes Assessment 5.7.10 Organisation Hierarchal Structure 5.7.11 Leadership and Governance Readiness Assessment 5.7.12 Customer Readiness 5.8 Heuristic e-Government Assessment Framework 5.9 Conclusion and Summary Chapter 6: E-Government Adoption and Synthesis 6.1 Introduction 6.2 Factors Affecting e-Government Adoption 6.3 E-Government Adoption Models 6.3.1 Innovation Diffusion Theory (IDT) 6.3.2 Theory of Reasoned Action (TRA) 6.3.3 Theory of Planned Behaviour (TPB) 6.3.4 Technology Acceptance Model (TAM) 6.3.5 Unified Theory of Adoption and Use of Technology (UTAUT) model 6.4 Critique of Some of the Adoption Frameworks/Models 6.5 Conclusion and Summary Chapter 7: E-Government Technology Design Frameworks 7.1 Introduction 7.2 Technology Nuances for e-Government 7.3 Advances in Technology Designs 7.4 Future Prospects 7.5 Summary and Conclusion Chapter 8: Selected Cases of e-Government Implementation 8.1 Introduction 8.2 Current Status of e-Government Adoption Worldwide 8.2.1 America (North and South) 8.2.2 Europe 8.2.3 Asia 8.2.4 Africa 8.3 Distinct Cases of Failure of e-Government Applications 8.3.1 Gambia 8.3.2 India 8.3.3 Lessons learnt from failed e-Government projects 8.4 Detailed Case Study for e-Government Implementation: Zambia 8.4.1 Supply Side of e-Government Implementation in Zambia 8.4.2 Demand Side of e-Government Implementation in Zambia 8.4.3 Questions and Responses Counter 8.5 Testing Hypotheses 8.6 Regression of CU on All Other Variables 8.6.1 Anticipated Interventions for e-Government Proliferation 8.7 Contextual Challenges of e-Government implementation in Zambia 8.8 General Barriers to e-Government Implementation 8.9 Summary and Conclusion Chapter 9: E-Government Development Paradigms 9.1 Introduction 9.2 E-Government Design Frameworks 9.3 Interoperability and Process/Application Integration 9.4 E-Government Interoperability Frameworks Worldwide 9.5 e-Government Implementation Frameworks 9.6 Conceptual and Theoretical Frameworks/Models 9.7 Closer look at Zambia’s Case 9.8 Proposed e-Government Strategy Design Framework 9.9 Conclusion and Summary Chapter 10: Methodology and Practical Perspectives for e-Government Research and Practice 10.1 Introduction 10.2 Research and Practice Focus 10.3 Methodology of Research 10.4 E-Government and Multi-dimensional Methodological Inclination 10.5 Further Look at the Zambia Case Study 10.6 Statistical Analysis 10.7 Summary Chapter 11: E-Government Funding Models and Sustainability Frameworks 11.1 Introduction 11.2 Background to e-Government Funding 11.3 E-Government Funding Frameworks and Models 11.4 Implications and Future Work 11.5 Summary and Conclusion Chapter 12: Contemporary and Future Research and Practical Directions 12.1 Introduction and Background 12.2 The Future Outlook of Public Service 12.3 Convergence of e-Government Applications 12.4 Future Technologies and Impact on Governance Practices 12.5 Future Transformation in Government 12.6 M-Government Initiatives 12.7 Future Issues in m-Government 12.8 Issues in e-Government Practice and Implementation 12.9 Conclusion and Summary Chapter 13: Conclusion Appendix 1 Appendix 2: Research Questionnaire Bibliography About the Authors Index