Management

Description

MANAGEMENT, 12th Edition takes a practical, student-oriented approach toward teaching management with an emphasis on current topics, including issues of diversity, ethics, and technology. The student-friendly content features references to pop culture and cites current publications of interest to students. In addition to providing the management framework and introducing students to contemporary management topics, the text provides experiential activities to get students thinking and acting like real-life managers. A robust network of supplements helps students to understand the hands-on, real-world application of chapter concepts. Brief Contents Contents Preface About The Authors Part 1: The Management Challenge Ch 1: Managers and Entrepreneurs Management Defined What Do Managers Do? Learning to Manage Small-Business Management Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 2: The Evolution of Management Thought The Practice and Study of Management The Universal Process Approach The Operational Approach The Behavioral Approach The Systems Approach The Contingency Approach The Era of Management by Best Seller: Proceed with Caution Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 3: The Changing Environment of Management The Social Environment The Political-Legal Environment The Economic Environment The Technological Environment Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 4: International Management and Cross-Cultural Competence Global Organizations for a Global Economy Toward Greater Global Awareness and Cross-Cultural Effectiveness Are U.S. Global Corporations Turning the World into a Single "Americanized" Culture? Comparative Management Insights Staffing Foreign Positions Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 5: Management's Social and Ethical Responsibilities Social Responsibility: Definition and Perspectives Toward Greater Social Responsibility The Ethical Dimension of Management Encouraging Ethical Conduct Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Part 2: Planning and Decision Making Ch 6: The Basics of Planning and Project Management Coping with Uncertainty The Essentials of Planning Management by Objectives and Project Planning Graphical Planning/Scheduling/Control Tools Break-Even Analysis Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 7: Strategic Management: Planning for Long-Term Success Strategic Management = Strategic Planning + Implementation + Control Thinking and Acting Strategically (Including Internet and Social Media Strategies) The Strategic Management Process Strategic Implementation and Control Forecasting Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 8: Decision Making and Creative Problem Solving Challenges for Decision Makers Making Decisions Group-Aided Decision Making: A Contingency Perspective Managerial Creativity Creative Problem Solving Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Part 3: Organizing, Managing Human Resources, and Communicating Ch 9: Organizations: Effectiveness, Design, and Cultures Organizational Structure and Effectiveness Contingency Design Effective Delegation The Changing Shape of Organizations Organizational Cultures Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 10: Human Resource Management Human Resource Strategy: A People-Centered Approach Recruitment and Selection Performance Appraisal Training Contemporary Human Resource Challenges and Problems Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 11: Communicating in the Internet Age The Communication Process Media Selection in Cross-Cultural Settings Dynamics of Organizational Communication Communicating in the Digital Workplace Becoming a Better Communicator Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Part 4: Motivating and Leading Ch 12: Motivating Job Performance Motivation Theories Motivation through Job Design Motivation through Rewards Motivation through Employee Participation and Engagement Motivation through Quality-of-Work-Life Programs Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 13: Group Dynamics and Teamwork Fundamental Group Dynamics Group Development Organizational Politics Conformity and Groupthink Teams, Teamwork, and Trust Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 14: Influence, Power, and Leadership Influence Tactics in the Workplace Power Leadership Mentoring Behavior Modification Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Ch 15: Change, Conflict, and Negotiation Change: Organizational and Individual Perspectives Overcoming Resistance to Change Making Change Happen Managing Conflict Negotiating Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study Part 5: Organizational Control Processes Ch 16: Organizational Control and Quality Improvement Fundamentals of Organizational Control Crisis Management The Quality Challenge An Introduction to Total Quality Management (TQM) Deming Management Summary Terms to Understand Action Learning Exercise Ethics Exercise Managers-In-Action Video Case Study References Indexes