Six Sigma Busines Scorecard

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Content: Copyright CONTENTS BOB GALVIN'S REFLECTIONS FOREWORD PREFACE ACKNOWLEDGMENTS INTRODUCTION CHAPTER ONE TRENDS IN PERFORMANCE MEASUREMENTS TECHNOLOGY AND GLOBALIZATION MACRO ECONOMIC MEASURES EVOLUTION IN PERFORMANCE MEASUREMENTS JURAN'S FINANCIAL AND QUALITY TRILOGIES BUSINESS TRILOGY ISO 9000 QUALITY MANAGEMENT SYSTEM PROCESS THINKING MALCOLM BALDRIGE NATIONAL QUALITY AWARD GUIDELINES BALANCED SCORECARD SIX SIGMA BUSINESS SCORECARD CHAPTER TWO SIX SIGMA-AN OVERVIEW COMPLEXITY AND PERFORMANCE COST OF POOR PERFORMANCE BASICS OF SIX SIGMA TRADITIONAL APPROACH TO SIX SIGMA. THE BREAKTHROUGH APPROACH TO SIX SIGMADEFINE MEASURE ANALYZE IMPROVE CONTROL CHALLENGES IN IMPLEMENTING SIX SIGMA CHAPTER THREE NEED FOR THE SIX SIGMA BUSINESS SCORECARD MISSING RATE OF IMPROVEMENT INSUFFICIENT PROCESS PERFORMANCE MEASUREMENTS DEMING'S 14 POINTS MEASUREMENT CHALLENGES WITH QUALITY SYSTEMS LIMITS OF ISO 9000 SHORTCOMINGS OF SIX SIGMA MEASUREMENTS LIMITS OF THE BALANCED SCORECARD MEASUREMENTS ACCORDING TO THE GOAL DEVELOPING A NEW MEASUREMENT SYSTEM CHAPTER FOUR THE SIX SIGMA BUSINESS SCORECARD BUSINESS AND LEADERS CURRENT ACCOUNTING SYSTEMS. INFORMATION AGE PARADIGMSIPOC ANALYSIS FOR CONSTRAINTS MANAGING THE PROFITABILITY PROCESS EXTERNAL FACTORS PROCESS-BASED MEASUREMENTS SIX SIGMA BUSINESS SCORECARD BUSINESS PROCESSES TO CONSIDER ELEMENTS OF THE SIX SIGMA BUSINESS SCORECARD 1. LEADERSHIP AND PROFITABILITY 2. MANAGEMENT AND IMPROVEMENT 3. EMPLOYEES AND INNOVATION 4. PURCHASING AND SUPPLIER MANAGEMENT 5. OPERATIONAL EXECUTION 6. SALES AND DISTRIBUTION 7. SERVICE AND GROWTH SIX SIGMA BUSINESS SCORECARD MEASUREMENTS BUSINESS PERFORMANCE INDEX CORPORATE DPU AND DPMO CORPORATE SIGMA LEVEL. COMPARING BALANCED SCORECARD AND SIX SIGMA BUSINESS SCORECARDCHAPTER FIVE PLANNING FOR THE SIX SIGMA BUSINESS SCORECARD LEADERSHIP AND IMPROVEMENT EXTENT OF IMPROVEMENT BUSINESS OPPORTUNITY ANALYSIS ORGANIZATIONAL ADJUSTMENTS VISION GOALS CORE COMPETENCIES SYSTEMS THINKING EMPLOYEES' INVOLVEMENT TEAM STRUCTURE UNDERSTANDING MEASUREMENTS IDENTIFYING PROCESS MEASUREMENTS ACTION PLAN FOR PERFORMANCE CORPORATE PLANS PROGRESS REVIEW CHAPTER SIX SIX SIGMA BUSINESS SCORECARD DEVELOPMENT PROFITABILITY VISIBILITY MEASUREMENT FAILURES. FEATURES AND BENEFITS OF THE SIX SIGMA BUSINESS SCORECARDIMPACT OF CUSTOMER REQUIREMENTS ON MEASUREMENTS FACTORS INFLUENCING PROFITABILITY GROWTH AND PROFITABILITY OWNERSHIP FOR PERFORMANCE STEP-BY-STEP DEVELOPMENT OF THE SIX SIGMA BUSINESS SCORECARD SAMPLE MEASUREMENTS BPIn EXAMPLE CHAPTER SEVEN IMPLEMENTING THE SIX SIGMA BUSINESS SCORECARD CREATING AWARENESS BUILDING THE BUSINESS MODEL ESTABLISHING THE BPIn ESTABLISHING SIX SIGMA BUSINESS SCORECARD MEASUREMENTS ENSURING DATA COLLECTION CAPABILITY WAR ON WASTE MANAGING CHANGE.