ENGLISH

Foundations of IT Service Management Based on ITIL, Volume 3

By Jan Van Bon

Book information

Publisher
Van Haren Publishing
Year
2007
ISBN
9087530579, 9789087530570
Google Books ID
PKNFiXLk5bIC
Open Library ID
OL12852607M
Language
english
Format
PDF
Filesize
4 MB (3681235 bytes)
Edition
1st
Pages
373\373
Orientation
yes
Scanned
no
Time added
2011-08-31 04:54:40

Description

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

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