Crucial Conversations (Summary): Tools for Talking When Stakes Are High

Description

getAbstract Summary: Get the key points from this book in less than 10 minutes. Former U.S. President John F. Kennedy once said, "Let us never negotiate out of fear. But let us never fear to negotiate." These wise words were never truer than in today's business world. Many people recoil from "crucial conversations," where they have to negotiate to get ahead. But as the saying goes, "In business, you don't get what you deserve, you get what you negotiate." Kerry Patterson and his team of fellow co-writers and leadership consultants describe various techniques for effective negotiation and conflict resolution in the context of important, potentially life changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false "either/or choices" and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. getAbstract recommends it in particular to those who are new to negotiations and conflict resolution, though it teaches solid skills that any manager – or any spouse, for that matter – could benefit from mastering. Book Publisher: McGraw-Hill