Principles of Supply Chain Management: A Balanced Approach

Description

Learn to effectively manage all supply chain activities with Wisner/Tan/Leong's PRINCIPLES OF SUPPLY CHAIN MANAGEMENT: A BALANCED APPROACH, 6E. This unique text discusses supply management from four perspectives: purchasing, operations, logistics and process integration. This balanced approach varies significantly from other books that concentrate on only one area. Updates and new references highlight recent events, including supply chain challenges during the global pandemic. This edition follows the natural flow through the supply chain of trading partners as you examine how supply chain management impacts all areas and processes of the firm. You learn to address real concerns in both domestic and global supply chains as well-organized chapters demonstrate the practical applications of supply chain management in today's workplace. Updated profiles and interesting business examples demonstrate practices at work. MindTap digital resources are available to assist in mastering concepts. Cover Brief Contents Contents Preface About the Authors Part 1: Supply Chain Management: An Overview Chapter 1: Introduction to Supply Chain Management Introduction Supply Chain Management Defined The Importance of Supply Chain Management The Origins of Supply Chain Management in the United States The Foundations of Supply Chain Management Current Trends in Supply Chain Management Summary Key Terms Discussion Questions Essay/Project Questions Cases Appendix 1.1: The Beer Game Part 2: Supply Issues in Supply Chain Management Chapter 2: Purchasing Management Introduction A Brief History of Purchasing Terms The Role of Supply Management in an Organization The Purchasing Process Sourcing Decisions: The Make-or-Buy Decision Roles of the Supply Base Supplier Selection How Many Suppliers to Use Purchasing Organization Global Sourcing Procurement in Government and Nonprofit Agencies Summary Key Terms Discussion Questions Essay/Project Questions Spreadsheet Problems Cases Additional Resources Endnotes Chapter 3: Creating and Managing Supplier Relationships Introduction Developing Supplier Relationships Managing Supplier Relationships during the COVID-19 Pandemic Supplier Evaluation and Certification Supplier Development Supplier Recognition Programs Supplier Relationship Management Summary Key Terms Discussion Questions Problems Essay/Project Questions Cases Endnotes Chapter 4: Ethical and Sustainable Sourcing Introduction Ethical and Sustainable Sourcing Defined Developing Ethical and Sustainable Sourcing Strategies Ethical and Sustainable Sourcing Initiatives Early Supplier Involvement Strategic Alliance Development Rewarding Supplier Performance Benchmarking Successful Sourcing Practices Assessing and Improving the Firm's Sourcing Function Summary Key Terms Discussion Questions Essay/Project Questions Cases Additional Resources Endnotes Part 3: Operations Issues in Supply Chain Management Chapter 5: Demand Forecasting Introduction The Importance of Demand Forecasting Demand Forecasting Techniques Forecast Performance Demand Sensing Demand Planning during the COVID-19 Pandemic and Beyond Useful Forecasting Websites Forecasting Software Artificial Intelligence and Machine Learning in Demand Forecasting Cloud-Based Forecasting Summary Key Terms Discussion Questions Problems Essay/Project Questions Cases Endnotes Chapter 6: Resource Planning Systems Introduction Operations Planning The Aggregate Production Plan The Master Production Schedule The Bill of Materials The Material Requirements Plan Capacity Planning The Distribution Requirements Plan The Legacy Material Requirements Planning Systems The Development of Enterprise Resource Planning Systems Advantages and Disadvantages of Enterprise Resource Planning Systems Enterprise Resource Planning Software Applications Summary Key Terms Discussion Questions Essay/Project Questions Spreadsheet Problems Cases Additional Resources Endnotes Chapter 7: Inventory Management Introduction Dependent Demand and Independent Demand Concepts and Tools of Inventory Management Inventory Models Summary Key Terms Discussion Questions Essay/Project Questions Computation/Spreadsheet Problems Cases Endnotes Chapter 8: Process Management - Lean and Six Sigma in the Supply Chain Introduction Lean Production and the Toyota Production System Lean Thinking and Supply Chain Management The Elements of Lean Lean Systems and the Environment The Origins of Six Sigma Quality Comparing Six Sigma and Lean Six Sigma and Supply Chain Management The Elements of Six Sigma The Statistical Tools of Six Sigma Summary Key Terms Discussion Questions Essay/Project Questions Problems Cases Additional Resources Endnotes Part 4: Distribution Issues in Supply Chain Management Chapter 9: Domestic U.S. and Global Logistics Introduction Transportation Fundamentals Warehousing and Distribution The Impacts of Logistics on Supply Chain Management Environmental Sustainability in Logistics Logistics Management Software Applications Global Logistics Reverse Logistics Summary Key Terms Discussion Questions and Exercises Essay/Project Questions Problems Cases Additional Resources Endnotes Chapter 10: Customer Relationship Management Introduction Customer Relationship Management Defined Key Tools and Components of CRM Designing and Implementing a Successful CRM Program Trends in CRM Summary Key Terms Discussion Questions and Exercises Essay and Project Questions Problems Cases Additional Resources Endnotes Chapter 11: Global Location Decisions Introduction Global Location Strategies Critical Location Factors Facility Location Techniques Business Clusters Sustainable Development and Facility Location Additive Manufacturing and Its Impact on Facility Location COVID-19 and Its Impact on Global Location Strategies Summary Key Terms Discussion Questions Essay/Project Questions Problems Cases Endnotes Chapter 12: Service Response Logistics Introduction An Overview of Service Operations Supply Chain Management in Services The Primary Concerns of Service Response Logistics Summary Key Terms Discussion Questions Essay/Project Questions Problems Cases Additional Resources Endnotes Part 5: Integration Issues in Supply Chain Management Chapter 13: Supply Chain Process Integration Introduction The Supply Chain Management Integration Model Obstacles to Process Integration Along the Supply Chain Managing Supply Chain Risk and Security Summary Key Terms Discussion Questions Essay/Project Questions Cases Endnotes Chapter 14: Performance Measurement Along Supply Chains Introduction Viewing Supply Chains as a Competitive Force Traditional Performance Measures World-Class Performance Measurement Systems Supply Chain Performance Measurement Systems The Balanced Scorecard The SCOR Model Summary Key Terms Discussion Questions Problems Essay/Project Questions Cases Additional Resources Endnotes Appendix 1: Areas under the Normal Curve Appendix 2: Answers to Selected End-of-Chapter Problems Glossary Author Index Subject Index