Little BIG Things in Operational Excellence

Description

Operational excellence is an attainable destination. In the post-COVID world, operational excellence has taken centre stage as business organizations try to manage costs and adapt to changing needs of the customers. This book is a guide that focuses on the softer dimensions of operational excellence. The author calls them the ‘little big things’, the solutions of which are found not just in the business world but the world beyond, such as behavioural sciences, space travel, conflicts, metaphors and stories from unsung pioneers. It provides insights on processes, data, automation, change management and culture. The book presents a groundbreaking way of doing things and define strategies to identify and prioritize opportunities, implement improvement plans, monitor, continuously improve and sustain results. With globally applicable value-adding activities and disciplines, Little BIG Things in Operational Excellence covers it all―processes, people and operations. Cover Contents Preface Acknowledgements Chapter 1 Many Hues of Operational Excellence Chapter 2 7 Ps of Operational Excellence Chapter 3 Energizing an Operational Excellence Transformation Chapter 4 When a Rejected Take-off Is Imminent Chapter 5 Power of Early Wins Chapter 6 How to Lose Friends and Alienate Staff Chapter 7 10 Laws of Process Work Chapter 8 Make Better Decisions by Questioning Chapter 9 The Bed Sheet Scandal Chapter 10 Taking the OPEX Flight Chapter 11 Alan Kurdi, Fukushima and Emotional Connection Chapter 12 It’s Not WHAT but HOW You Say Chapter 13 Story of an Unsung Pioneer Chapter 14 Using Neuroscience to Manage Change Chapter 15 Pressing the Idea Button Chapter 16 When Good Is the Enemy of Better Chapter 17 It’s Not about Cost Cutting Chapter 18 Collaboration Wins Games Chapter 19 Don’t Serve Your CustomersDeep-fried Lizards Chapter 20 Judgement of Paris Chapter 21 Power of Past Accomplishments Chapter 22 Complexity Management Chapter 23 Taking Risks during a Downturn Chapter 24 What the Tenerife Air Disaster Taught Us Chapter 25 Managing the Third-quarter Phenomenon Chapter 26 Learnings from the First Space Mutiny Chapter 27 Understanding the Blackbox of Culture Chapter 28 Demystifying Robotic Process Automation Chapter 29 Embrace Conflict to Solidify Outcomes Chapter 30 Why Employees Don’t Follow Processes Chapter 31 Perfect Your Brainstorming Techniques Chapter 32 Strategies for Behaviour Change Chapter 33 The Privacy Paradox Chapter 34 Nine Laws of Customers Chapter 35 Know the Types of Customer Data Chapter 36 The Power of Open Big Room Chapter 37 Knowing the Mechanics of Teams About the Author