ENGLISH

Good Services: How to Design Services That Work

By Louise Downe

Book information

Publisher
BIS Publishers
Year
2020
ISBN
9063695438
Language
english
Format
EPUB
Filesize
745 kB (763142 bytes)
Series
1
Edition
1st edition
Pages
224\0
Time added
2021-02-12 14:29:56
service design

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

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