The Call Center Handbook

By Keith Dawson (Author)

Book information

Publisher
CRC Press
Year
2007
ISBN
9781578200191, 9781482280623, 9780080948751, 9780429079528
DOI
10.1201/9781482280623
Format
PDF
Filesize
25 MB (26724425 bytes)
Edition
1
Pages
\283
Time added
2020-10-06 04:24:42
Computer Science;Information & Communication Techn

Description

This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.

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