Interplay The Process of Interpersonal Communication Fifth Canadian Edition

Description

Cover Title Page Copyright Page Brief Contents Contents Publisher’s Preface Preface PART 1: FOUNDATIONS OF INTERPERSONAL COMMUNICATION Chapter 1: Interpersonal Process Why We Communicate Physical Needs Identity Needs Social Needs Practical Needs The Communication Process A Model of Communication Insights from the Transactional Communication Model Communication Principles The Nature of Interpersonal Communication Quantitative and Qualitative Definitions Personal and Impersonal Communication: A Matter of Balance Communication Misconceptions Interpersonal Communication and Technology Characteristics of Computer-Mediated Communication Interpersonal Communication and Cultural Diversity Culture Intercultural Communication Interpersonal and Intercultural Communication Comparison of Canadian and US Culture Attitudes toward Violence Acceptance of Diversity Relative Status of Men and Women Communication Competence Communication Competence Defined and Described Characteristics of Competent Communication Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 2: Communication and the Self Communication and the Self-Concept How the Self-Concept Develops Self-Concept Development in Context Characteristics of the Self-Concept The Self-Fulfilling Prophecy and Communication Presenting the Self: Communication as Impression Management Public and Private Selves Characteristics of Impression Management Why Manage Impressions? How Do We Manage Impressions? Identity Management and Honesty Disclosing the Self Self-Disclosure Factors Models of Self-Disclosure Benefits and Risks of Self-Disclosure Alternatives to Self-Disclosure Silence and Secrecy Lying Equivocation Hinting The Ethics of Evasion Guidelines for Self-Disclosure Is the Other Person Important to You? Is the Risk of Disclosing Reasonable? Is the Self-Disclosure Appropriate? Is the Disclosure Reciprocated? Will the Effect Be Constructive? Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 3: Perceiving Others The Perception Process Reality Is Constructed Steps in the Perception Process Influences on Perception Access to Information Physiological Influences Psychological Influences Social Influences Cultural Influences Common Tendencies in Perception We Make Snap Judgments We Cling to First Impressions We Judge Ourselves More Charitably than We Do Others We Are Influenced by Our Expectations We Are Influenced by the Obvious We Assume Others Are Similar to Us Perceiving Others More Accurately Perception Checking Building Empathy Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 4: Emotions What Are Emotions? Physiological Changes Cognitive Interpretations Outward Expression Influences on Emotional Expression Personality Culture Gender Social Conventions and Roles Social Media Emotional Contagion Expressing Emotions Effectively Recognize Your Feelings Choose the Best Language Share Multiple Feelings Recognize the Difference between Feeling and Acting Accept Responsibility for Your Feelings Choose the Best Time and Place to Express Your Feelings Managing Emotions Facilitative and Debilitative Emotions Thoughts as a Cause of Feelings Irrational Thinking and Debilitative Emotions Minimizing Debilitative Emotions Maximizing Facilitative Emotions Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas PART 2: CREATING AND RESPONDING TO MESSAGES Chapter 5: Listening The Nature of Listening The Importance of Listening Listening Defined Listening Styles The Challenge of Listening Recognizing Barriers to Listening Avoiding Poor Listening Habits Components of Listening Hearing Attending Understanding Remembering Responding Types of Listening Responses Silent Listening Questioning Paraphrasing Empathizing Supporting Analyzing Evaluating Advising Which Style to Use? Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 6: Language The Nature of Language Language Is Symbolic Language Is Governed by Rules Language Is Subjective Language and Worldview The Influence of Language Naming and Identity Credibility and Status Affiliation Power and Politeness Sexism Sexual Orientation Racism Uses (and Abuses) of Language Precision and Vagueness The Language of Responsibility Culture and Language High- versus Low-context Cultures Verbal Communication Styles Code-Switching Gender and Language Extent of Gender Differences Online Language and Gender Non-Gender Influences on Language Use Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 7: Non-verbal Communication Non-verbal Communication Defined Characteristics of Non-verbal Communication Non-verbal Communication Is Always Occurring Non-verbal Communication Is Primarily Relational Non-verbal Communication Is Ambiguous Non-verbal Communication Occurs in Mediated Messages Non-verbal Communication Is Influenced by Culture and Gender Functions of Non-verbal Communication Creating and Maintaining Relationships Regulating Interaction Influencing Others Influencing Ourselves Concealing/Deceiving Types of Non-verbal Communication Body Movement Touch Voice Distance Territoriality Time Physical Attractiveness Clothing Physical Environment Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas PART 3: DIMENSIONS OF INTERPERSONAL RELATIONSHIPS Chapter 8: Dynamics of Interpersonal Relationships Why We Form Relationships Appearance Similarity Complementarity Rewards Competence Proximity Disclosure Intimacy and Distance in Relationships Forms of Intimacy Forms of Distance The Influence of Culture and Gender on Intimacy Models of Relational Dynamics Stages of Relational Development Dialectical Tensions in Relationships Characteristics of Relational Development Communicating about Relationships Content and Relational Messages Maintaining and Supporting Relationships Repairing Damaged Relationships Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 9: Communication Climate What Is Communication Climate? How Communication Climates Develop Levels of Message Confirmation Causes and Effects of Defensiveness Climate Patterns Creating Supportive Climates Evaluation versus Description Controlling Communication versus Problem Orientation Strategy versus Spontaneity Neutrality versus Empathy Superiority versus Equality Certainty versus Provisionalism Invitational Communication The Language of Choice Responding Non-defensively to Criticism Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 10: Managing Conflict What Is Conflict? Expressed Struggle Interdependence Perceived Incompatible Goals Perceived Scarce Resources Inevitability Conflict Styles Avoidance (Lose–Lose) Accommodation (Lose–Win) Competition (Win–Lose) Compromise Collaboration (Win–Win) Which Style to Use? Conflict in Relational Systems Complementary and Symmetrical Conflict Serial Arguments Toxic Conflict: “The Four Horsemen” Conflict Rituals Variables in Conflict Styles Gender Culture Conflict Management in Practice Steps for the Win–Win Approach Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas PART 4: CONTEXTS OF INTERPERSONAL COMMUNICATION Chapter 11: Communication in Close Relationships: Friends, Family, and Romantic Partners Communication in Friendships Types of Friendships Friendships, Gender, and Communication Friendship and Social Media Communication in Successful Friendships Communication in the Family Creating the Family through Communication Patterns of Family Communication Families as Communication Systems Effective Communication in Families Communication in Romantic Relationships Characteristics of Romantic Relationships Effective Communication in Romantic Relationships Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Chapter 12: Work, Group, and Team Communication Communicating in Organizations Formal Communication Informal Communication Relationships in Work Groups and Teams Characteristics of Groups and Teams Personal Skills in Work Groups and Teams Group Cultures Face-to-Face and Mediated Relationships Leadership, Power, and Influence in Working Groups Types of Leadership Types of Power Leadership that Supports Diversity and Inclusion Advancing Your Career Networking Interviewing Summary Multiple-choice Questions Activities Discussion Questions Journal Ideas Glossary References Name index Subject Index