Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions 2003 · ENGLISH · PDF View details →
The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Process Quality, Speed, and Complexity 2004 · ENGLISH · CHM View details →
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions 2003 · ENGLISH · CHM View details →
