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Robert E. Dugan

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

2015 · ENGLISH · PDF

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Higher Education Outcomes Assessment for the Twenty-First Century

Higher Education Outcomes Assessment for the Twenty-First Century

2013 · ENGLISH · PDF

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US government on the Web

US government on the Web

2001 · ENGLISH · EPUB

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United States Government Information: Policies and Sources

United States Government Information: Policies and Sources

2002 · ENGLISH · PDF

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An Action Plan for Outcomes Assessment in Your Library

An Action Plan for Outcomes Assessment in Your Library

2001 · ENGLISH · PDF

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