Peter Hernon

Reflecting on the Future of Academic and Public Libraries

2013 · ENGLISH · EPUB

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Assessing Service Quality: Satisfying the Expectations of Library Customers, Third Edition

2015 · ENGLISH · PDF

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A Terrible Thunder. The Story of the New Orleans Sniper

2011 · ENGLISH · EPUB

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Higher Education Outcomes Assessment for the Twenty-First Century

2013 · ENGLISH · PDF

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US government on the Web

2001 · ENGLISH · EPUB

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United States Government Information: Policies and Sources

2002 · ENGLISH · PDF

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Making a Difference: Leadership and Academic Libraries

2006 · ENGLISH · PDF

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Improving the Quality of Library Services for Students with Disabilities

2005 · ENGLISH · PDF

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An Action Plan for Outcomes Assessment in Your Library

2001 · ENGLISH · PDF

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