Customer Retention in the Automotive Industry: Quality, Satisfaction and Loyalty 1997 · ENGLISH · PDF View details →
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation 2003 · ENGLISH · PDF View details →
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation 2003 · ENGLISH · PDF View details →
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation 2003 · ENGLISH · PDF View details →