ENGLISH

MCDST 70-272 Exam Cram 2: Supporting Users & Troubleshooting Desktop Applications on a Windows XP Operating System (Exam Cram 2)

By Ed Tittel , Diana Huggins

Book information

Publisher
QUE
Year
2004
ISBN
0789731509, 9780789731500, 9780768663006
LCC
QA76.76.O63 H825 2004
Open Library ID
OL3699323M
Language
english
Format
CHM
Filesize
5 MB (4949837 bytes)
Pages
360\0
Library
mexmat
Time added
2009-07-20 03:45:11

Description

The new Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end users and successfully troubleshoot desktop environments running on Windows XP. MCDST candidates must pass two core exams (70-271 and 70-272). The 70-272 exam, when combined with the 70-271 (the operating system exam for desktop support technicians), validates that a candidate can successfully answer (or escalate) all calls from end users. The MCDST 70-272 Exam Cram 2 gives readers the essential information they need to know to pass the 70-272 exam, which includes configuring and troubleshooting applications (Internet Exporer, Outlook Express), resolving issues related to usability, resolving issues related to application customization, configuring and troubleshooting connectivity for applications, and configuring application security. This book can be used as a sole study guide for those experienced with Windows XP or it is the perfect supplement guide for more comprehensive training materials, instructor-led classes, and/or computer-based training.

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