Work design : a systematic approach

Description

Work is all around us and permeates everything we do and everyday activities. Not all work is justified, not all work is properly designed, or evaluated accurately, or integrated. A systems model will make work more achievable through better management. Work is defined as a process of performing a defined task or activity, such as research, development, operations, maintenance, repair, assembly, production, and so on. Very little is written on how to design, evaluate, justify, and integrate work. Using a comprehensive systems approach, this book facilitates a better understanding of work for the purpose of making it more effective and rewarding. Content: Cover Half Title Series Page Title Page Copyright Page Dedication Table of Contents Preface Acknowledgments Authors 1: Systems overview 1: Systems view of work Systems definition Technical systems control Improved organizational performance What is systems engineering? Work systems logistics Systems constraints Systems framework for work effectiveness Work systems value modeling Example of value vector modeling Application of work project management Integrated systems implementation Worker-based factors for systems success Systems hierarchy Work and the hierarchy of needs of workersWork for social and economic development The concept of Total Worker Health ® References 2: Work design 2: Analytics for work planning or selection Defense enterprise improvement case example The pursuit of efficiencies in work programs Elements of the PICK chart Quantitative measures of efficiency Case study of work selection process improvement PICK chart quantification methodology Implementing the PICK chart References 3: Learning curve analysis for work design Learning curves for better work design Work measurement for better work designFoundation for learning curve analysis Univariate learning curve models Log-linear learning curve model Multifactor learning curves Interruption of learning Learning curves in worker health care Wide applications of learning curves Designing training programs Manufacturing economic analysis Break-even analysis Make-or-buy decisions Manpower scheduling Production planning Labor estimating Budgeting and resource allocation Takt time for work planning Using takt time for work design Resource work rate Work rate examples Multiple work rate analysisResource loading graph Resource leveling Assessment of work gaps Summary References 3: Work evaluation 4: Work performance measures Reemergence of work measurement Determination of performance measures Benefits of measurements Justification for work performance measurement Foundation for good performance measurement Process overview Step 1: Identify the process Step 2: Identify critical activity/activities to be measured Step 3: Establish performance goals or standards Step 4: Establish performance measurements Translate into performance measures Identify raw dataLocate raw data Identify the indicator Determine how often to take measurements Step 5: Identify responsible party/parties Step 6: Collect data Data collection forms Data collection system Step 7: Analyze/report actual performance Step 8: Compare actual performance with goals/standards Step 9: Determine whether corrective action is necessary Step 10: Make changes to bring process back in line with goals and standards Step 11: Determine if new goals or measures are needed Important terms in performance measurement References 5: Cognitive task evaluation