Discussions in User Experience : Healthcare for User Frustration

Description

Understand the work of a modern UX professional and why UX is necessary for your business. Collated through years of online talks and work experience, this short collection of paraphrased discussions reveals the underlying psychology and philosophy of user experience decision making. Go beyond the rules to understand why the rules are there. Designed for anyone in business whose work is touching on UX – from developers to hiring managers - the topics in this book supersede the current thinking established in the IT world and touches on topics not often considered in UX education or in the workplace. Each discussion provides a launchpad for your own thinking and understanding. Written by an author with over 20 years’ experience in the field of UX, this book will show you how UX is not just about users, it’s about user welfare. What You'll Learn: Understand the psychology and philosophy of UX and why it is importantExamine the underlying reasons behind many concepts, methods and tools Ensure the entire business offers a better experience to their users. Who this Book Is For Anyone who wants to make a career of UX design and/or architecture, including management. Front Matter ....Pages i-xxiv UX in the Workplace (Dave Lull)....Pages 1-3 UX and Society (Dave Lull)....Pages 5-5 Some UX Philosophy and Ethics (Dave Lull)....Pages 7-9 UX Psychology Basics (Dave Lull)....Pages 11-18 UX Psychology Tools (Dave Lull)....Pages 19-24 Various UX Specifics (Dave Lull)....Pages 25-33 Planning (Dave Lull)....Pages 35-37 Design Concerns (Dave Lull)....Pages 39-56 Design Tools, Methods (Dave Lull)....Pages 57-71 Research and Testing (Dave Lull)....Pages 73-78 Hiring UX (Dave Lull)....Pages 79-81 The Future of UX (Dave Lull)....Pages 83-84 UX Tips (Dave Lull)....Pages 85-87 Notes on Online Discussions (Dave Lull)....Pages 89-89 Summing Up: What Does All This Point To? (Dave Lull)....Pages 91-91 Back Matter ....Pages 93-103