Managing Human Resources

Description

This market-leading, practical text explores all aspects of human resource management, focusing on today's most critical HR issues and current practices. The book's engaging writing style and strong visual design use more than 500 memorable examples from actual organizations to illustrate key points and connect concepts to current HR practice. Fresh examples spotlight the latest developments and critical trends, while hands-on applications focus on practical tips and suggestions for success. Brief Contents Contents Preface About the Authors Part 1: Human Resources Management in Perspective Ch 1: The Rewards and Challenges of Human Resources Management 1.1 Why Should You Study Human Resources Management? Will It Pay off? 1.2 Strategic and Global Challenges 1.3 Technology Challenges 1.4 Productivity and Cost Challenges 1.5 Employee Challenges 1.6 The Role HR Managers Play and Their Partnership with Other Managers Summary Key Terms Discussion Questions Case Study 1: New HR Strategy Makes Lloyd's a "Best Company" Case Study 2: Shell's Top Recruiter Takes His Cues from Marketing Notes and References Ch 2: Strategy and Human Resources Planning 2.1 Strategic Planning and Human Resources 2.2 Step One: Mission, Vision, and Values 2.3 Step Two: External Analysis 2.4 Step Three: Internal Analysis 2.5 Step Four: Formulating a Strategy 2.6 Step Five: Implementing a Firm's Strategy 2.7 Step Six: Evaluation Summary Key Terms Discussion Questions Case Study 1: Domino's Tries to Get Its Strategic Recipe Right Case Study 2: Staffing, Down to a Science at Capital One Notes and References Appendix: Calculating Employee Turnover and Absenteeism Part 2: Meeting Human Resources Requirements Ch 3: Equal Employment Opportunity and Human Resources Management 3.1 Historical Perspective of EEO Legislation 3.2 Government Regulation of Equal Employment Opportunity 3.3 Other Equal Employment Opportunity Issues 3.4 Uniform Guidelines on Employee Selection Procedures 3.5 Enforcing Equal Employment Opportunity Legislation 3.6 Affirmative Action and Diversity Management Summary Key Terms Discussion Questions Case Study 1: Going to the Dogs Case Study 2: Misplaced Affections: Discharge for Sexual Harassment Notes and References Appendix: Determining Adverse Impact Ch 4: Job Analysis and Job Design 4.1 What is a Job Analysis and How Does It Affect Human Resources Management? 4.2 Sources of Job Analysis Information 4.3 Job Design 4.4 Employee Teams and Flexible Work Schedules Summary Key Terms Discussion Questions Case Study 1: Yahoo Cuts the Cord on Telecommuting Case Study 2: Virtual Teams in Action: Building the F-35 Fighter Notes and References Part 3: Developing Effectiveness in Human Resources Ch 5: Expanding the Talent Pool: Recruitment and Careers 5.1 Business Strategies and Their Link to Strategic Recruiting 5.2 External and Internal Recruiting Methods 5.3 Improving the Effectiveness of Recruiting 5.4 Career Management: Developing Talent over Time 5.5 Developing a Diverse Talent Pool Summary Key Terms Discussion Questions Case Study 1: Homegrown Talent: Mary Barra Rises to GM's Top Post Case Study 2: Preparing a Career Development Plan Notes and References Appendix: Personal Career Development Ch 6: Employee Selection 6.1 Overview of the Selection Process 6.2 Initial Screening 6.3 Employment Interviews 6.4 Post-Interview Screening 6.5 Preemployment Tests 6.6 Reaching a Selection Decision Summary Key Terms Discussion Questions Case Study 1: Job Candidate Assessment Tests Go Virtual Case Study 2: Pros and Cons of Cleaning Up the "Resu-Mess" Notes and References Ch 7: Training and Development 7.1 The Scope of Training 7.2 Phase 1: Conducting the Needs Assessment 7.3 Phase 2: Designing the Training Program 7.4 Phase 3: Implementing the Training Program-Training Delivery Methods 7.5 Phase 4: Evaluating the Training Program 7.6 Additional Training and Development Programs Summary Key Terms Discussion Questions Case Study 1: Whirlpool Mixes Up Its Managerial Training: Closed-Looped Methodology Brings Learning Case Study 2: Loews Hotels: Training for Four-Diamond Service and More Notes and References Ch 8: Performance Management 8.1 Performance Management Systems 8.2 Developing an Effective Performance Management System 8.3 Performance Evaluation Methods 8.4 Performance Evaluation Meetings and Feedback Sessions Summary Key Terms Discussion Questions Case Study 1: "Project Oxygen" Resuscitates Google's Poor-Performing Bosses Case Study 2: Performance Management System Helps Freeport-McMoRan Switch Strategic Gears Notes and References Part 4: Implementing Compensation and Security Ch 9: Managing Compensation 9.1 What is Compensation? 9.2 Strategic Compensation 9.3 Compensation Design-The Pay Mix 9.4 Job Evaluation Systems 9.5 Compensation Implementation-Pay Tools 9.6 Government Regulation of Compensation 9.7 Compensation Assessment Summary Key Terms Discussion Questions Case Study 1: Pay Decisions at Performance Sports Case Study 2: An In-N-Out Pay Strategy: Costa Vida's Decision to Boost Pay Notes and References Ch 10: Pay-for-Performance: Incentive Rewards 10.1 Strategic Reasons for Incentive Plans 10.2 Setting Performance Measures 10.3 Administering Incentive Plans 10.4 Individual Incentive Plans 10.5 Group Incentive Plans 10.6 Enterprise Incentive Plans 10.7 Incentives for Professional Employees 10.8 Incentives for Executives Summary Key Terms Discussion Questions Case Study 1: United States Auto Industry Back on Top ... of CEO Pay Case Study 2: Team-Based Incentives: Not Your Usual Office Notes and References Ch 11: Employee Benefits 11.1 Elements of a Successful Benefits Program 11.2 Employee Benefits Required by Law 11.3 Work-Life Discretionary Benefits Summary Key Terms Discussion Questions Case Study 1: Adobe's Family-Friendly Benefits: An Unexpected Backlash Case Study 2: Evaluate the Work-Life Climate in Your Company Notes and References Ch 12: Promoting Safety and Health 12.1 Safety and Health: It's the Law 12.2 Promoting a Safe Work Environment 12.3 Creating a Healthy Work Environment Summary Key Terms Discussion Questions Case Study 1: Rambo Goes Violent Case Study 2: Too Much Fatigue and Stress? You Decide Notes and References Part 5: Enhancing Employee-Management Relations Ch 13: Employees Rights and Discipline 13.1 Employee Rights and Privacy 13.2 Disciplinary Policies and Procedures 13.3 Managerial Ethics in Employee Relations Summary Key Terms Discussion Questions Case Study 1: Discharged for Off-Duty Behavior Case Study 2: You Can't Fire Me! Check Your Policy Notes and References Ch 14: The Dynamics of Labor Relations 14.1 The Labor Relations Process 14.2 The Bargaining Process 14.3 The Labor Agreement 14.4 Administration of the Labor Agreement 14.5 Contemporary Challenges to Labor Organizations Summary Key Terms Discussion Questions Case Study 1: The New Union Battles: Public Unions vs. Rich World Governments Case Study 2: The Arbitration Case of Jesse Stansky Notes and References Part 6: Expanding Human Resources Management Horizons Ch 15: International Human Resources Management 15.1 Analyzing Your International Environment 15.2 Managing Your International Operations 15.3 Compensation 15.4 Analyzing the International Labor Environment Summary Key Terms Discussion Questions Case Study 1: How about a 900 Percent Raise? Case Study 2: A "TurnAround" Repatriate Plan: U.S. Company Moves Indian Workers Back Home Notes and References Ch 16: Implementing HR Strategy: High-Performance Work Systems 16.1 Fundamental Principles 16.2 Designing High-Performance Work Systems 16.3 Strategic Alignment 16.4 Implementing the System 16.5 Outcomes of High-Performance Work Systems Summary Key Terms Discussion Questions Case Study 1: How Implementing an HPWS Fortified the Snack-Food Maker Snyder's-Lance Case Study 2: Whole Foods Market Notes and References Integrative Cases Glossary Name Index Organization Index Subject Index