ENGLISH

Conflict Management and Dialogue in Higher Education

By Nance T Algert , Carla Liau-Hing Yep , Kenita S. Rogers , Christine A. Stanley

Book information

Publisher
Information Age Publishing
Year
2020
ISBN
1648023061, 9781648023064
Language
english
Format
PDF
Filesize
7 MB (7304576 bytes)
Series
Contemporary Issues in Conflict Management and Dialogue
Edition
3
Pages
227\228
Time added
2022-08-20 10:26:54

Description

Conflict management is an overlooked area in leadership development. Mediation as an intervention method to use in conflict management can be productive for building leadership capacity and organizational development in higher education. Adults average five conflicts per day and people in titled leadership spend over two-thirds of their time engaged in managing conflict. This book offers conflict management strategies, models, and processes to support college and university personnel in recognizing and managing conflicts and how to build skill sets that can enhance effective communication and address issues strategically. Cover Series page Conflict Management and Dialogue in Higher Education Library of Congress Cataloging-in-Publication Data Contents Foreword Prelude and Book Organization Acknowledgments SECTION I: Defining Conflict Chapter 1: Why Focus on Managing Conflict? Chapter 2: Realities About Conflict SECTION II: Personnel and Programs in Managing Conflict Chapter 3: Conflict Management From a Practitioner Perspective Chapter 4: Unit Leaders’ Responsibilities With Conflict Chapter 5: Unique Attributes Around Conflict in Higher Education SECTION III: Scholarship on Managing Conflict Chapter 6: Conflict Management in Higher Education SECTION IV: Skills for Managing Conflict Chapter 7: Personal Skills Required to Be a Good Conflict Manager Chapter 8: Mediation Skills in Managing Conflict Chapter 9: Dialogue as a Conflict Management Strategy Chapter 10: Conclusion and the Way Forward Glossary About the Authors

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