ENGLISH

Magnetic Service: Secrets of Creating Passionately Devoted Customers

By Chip R Bell , Bilijack R Bell

Book information

Publisher
Berrett-Koehler Publishers
Year
2003
ISBN
9781576752364, 1576752364
LCC
HF5415.5 .B435 2003
Open Library ID
OL17920588M
Language
english
Format
CHM
Filesize
357 kB (365720 bytes)
Edition
1
Pages
180\0
Time added
2010-05-31 00:48:14

Description

You want your small business to succeed? You need the secrets of customer service in a fast, easy read? This book is filled with "gold" at a bargain price. After discovering this at the library, I bought it here and am re-reading it. The Bell's analogy of making your business into a magnet that "attracts" the right customers (and repels the wrong ones) is simple yet powerful. Highly recommended reading.

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