ENGLISH

Integrating service level agreements: optimizing your OSS for SLA delivery

By John Lee , Ron Ben-Natan

Book information

Publisher
Wiley
Year
2002
ISBN
0471210129, 9780471210122, 9780471428664
Open Library ID
OL7613403M
Language
english
Format
PDF
Filesize
8 MB (8793445 bytes)
Edition
1st
Pages
467\467
Library
mexmat
Time added
2009-07-20 03:45:11

Description

Service level agreements (SLAs) offer service providers a way to distinguish themselves from their competitors in today's volatile, hypercompetitive market. This book offers an innovative approach that takes full advantage of current interface, automation, and Internet-based distribution and reporting technologies.* Addresses business-level SLAs, not just device-level SLAs* Describes a revolutionary approach that combines network management, service management, field service activities, entitlement, and rating with workflow automation technologies

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