Advances in the Human Side of Service Engineering

By James C. Spohrer (Editor); Louis E. Freund (Editor)

Book information

Publisher
CRC Press
Year
2012
ISBN
9781439870266, 9781439870273, 9780429065156, 9780367381110
DOI
10.1201/b12315
Format
PDF
Filesize
22 MB (23479760 bytes)
Edition
1
Pages
\490
Time added
2020-10-06 04:24:42
Engineering & Technology;Industrial Engineering &

Description

If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

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